Capital One Bank

Reviews

• AC

  arlene childs

  Sep 3, 2025
  1.0
  Slowest ppl in the world. The literally will close a window with 7ppl in line. No urgency at all. Like folks got stuff to do.
• MW

  Monica Wilson

  Mar 19, 2024
  1.0
  I wanted to open a 360 Performance Savings account, but I have a few questions first. According to Capital One's website, this type of account can be opened in-person at a branch, so I intended to stop in, ask my questions, then open an account. Instead, I was told by the employee that they don't open any accounts in-person, but that he could walk me through opening it myself online. How idiotic. If I wanted to do everything online, I would choose a different bank, with a higher APY (because there are many). Capital One's advantage over those other banks is that it has physical branch locations where people can come in and easily ask any questions they may have, without the hassle of dealing with "support" chatbots. This whole experience was really frustrating. Either let prospective customers open accounts in-person if desired, or Capital One needs to remove that statement from their website.
• RC

  Robert Cameron

  May 25, 2022
  1.0
  Should be 0 stars, asked to set up a business account was told they cant set up a time for the next 3 weeks, asked to speak with the manager was told they would not be available until the end of the week, what a joke. Unless you want to get the run around and terrible customer service every time you bank I suggest you go elsewhere
• ZA

  Zee Ahmed

  Jul 27, 2020
  5.0
  Excellent service and they were very helpful accommodating my request.
• SH

  Saskia Herrera

  Jun 30, 2020
  1.0
  Made a cash deposit and the ATM at the drivethru took the money, did not return it and did not deposit it in my account. Had to sat there for almost an hour to file a claim over the phone. Now I have to wait for God knows how long until they do an investigation to get my money back. Ugh!

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