Atlantic Union Bank

Reviews

• SD

  Stephanie Delph

  Oct 22, 2025
  1.0
  Made a deposit of cash through the ATM of $1800. Screen showed $1700 so I requested my money back. Of course when the money came back out it was only $1700. I contacted the bank and they said there was nothing they could do about it. Essentially if the ATM is $100 over when counted (a week from now) they just keep the money. I do not have an extra $100 to just throw away but I guess today I did so without my consent. I would give zero stars if I could
• RR

  robert riley

  Oct 20, 2025
  1.0
  Sr Management, poorly managed, utilizing old technology, Work Flow & Policies not suited to sustain commercial client relationships. does not conform to GAP requirements for commercial Deposits. !!
• EE

  ET

  Jul 27, 2023
  3.0
  Update to review below: Senior management at SSNB did contact me directly about my experience and assured me they were contacting the branch to train them and make corrective measures. They spent almost a half hour listening to my recap and exchanging ideas about how they might deal better with scenarios like the one I experienced. Called the Clarksville branch today about facilitating account signature changes and the supervisor and two other on-site employees had zero interest in helping me. They said all three people involved in the changes at my end had to appear at the branch together at the same time to make the changes. I explained that couldn't be possible due to the geography and timing of when the changes needed to he finalized. They said that since they didn't know me personally, that I needed to go to another branch where someone knew me. I explained that I have long standing relationships at the Olney and Gaithersburg Airpark branches also, but that our business banking is conducted at the Clarksville branch because our offices are in Columbia, MD. I asked if they could verify with my SSNB contacts at Olney and Airpark about my relationships, and they said no and steadfastly maintained that they couldn't help unless we all came in together. I'm not embellishing here. I explained to them that I've been banking at SSBB for 58 years and have multiple business and personal accounts and that I'm even friends with some board members and that my wife (who's a signer on the accounts) worked at SSNB for several years. That was of no consequence to them. Now, I can understand their caution due to all the scheming out there, but based on my comments it seems reasonable that they would take an extra step to see if they could help me, or verify my veracity and find a solution, which I knew existed. Nope, and their posture was clearly that I was a bother to them. So, ultimately, I got in touch with one of my multi-decad contacts at another branch who quickly outlined the remote solution to accommodate my request, which is now underway. Secure forms are being exchanged at this time to complete the process without my need to appear in person. The protocols at SSNB are lacking with respect to the scenario outlined here. I can guarantee from experience, that if it had been Bank of America in this request, they would have kicked in with a real customer service posture and accommodated my request and been nice about it. What a disappointment when being treated like this by a business where almost 6 decades of relationship goes completely out the window. I'm a poster child of the faithful customer. When the banking sector recently went into free fall after Silicon Bank and First Repliblic imploded, and then Credit Suisse and others tumbled, we kept our money in SSNB after the stampede of depositors went to BoA and others. As a matter of fact, we bought 2 CD products and a high yield savings at that time and even some shares of Sandy Srping Bancorp (SSNB holding company) stock because of our faith in their ability to rebound. Now, I'm not so sure of them.

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