Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.5
13 reviews
5 stars
5
4 stars0
3 stars0
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1 star
8
- CNChris NicolettiDec 23, 20235.0Very friendly and helpful. I have banking with truist for many years.
- MAMr. Anderson23Jun 29, 20181.0Literally they need better staff in there. I needed a check to be cash out and 3 if the cashiers couldn’t do anything or basically didn’t wanted to do anything at all their attitude is just horrible like please just hire new ppl
- IWIvy WangOct 19, 20171.0How I wish I could give zero star, their service was terrible! When I tried to open an checking account, the personal banker said I have to open an savings account together with it, then they start to charge fees from my savings account until it reach zero. What's more, the personal banker moved my money from my checking account to that savings account without my authorization to keep it open, over a few month Suntrust closed the account I didn't want when they charged the fees gradually until it reached zero! I called customer service, the representative said he couldn't do anything, I need to contact the branch, I emailed the personal banker to ask her about it and she never get back, when I finally got time to go to the branch in person and complain this to a manger she said she can't do anything because its been a while. I wanted a bank with professional service and keep my money safe, now I learned my lesson from SunTrust and would stay away from it as far as possible!
- BCBella CiselOct 18, 20171.0If I could give 0 stars I would ! Horrible customer service ! They don't know how to do their job ! Couldn't cash a check, the lady at the window had an attitude from the moment she opened her mouth. I would never visit this location again and makes me wonder how other suntrusts banks treat their clients ! Mamie Ceesay wouldn't even let me speak to anyone else and refused to further help me. I don't understand how they could've employed someone so incompetent of completing simple tasks. By far the worse customer service I have ever experienced in my life!!!! Please don't bank here or at least avoid this location at all costs ! Absolutely disgusted. It's sad that I had to visit another Suntrust branch less than 10min away to get the funds . Clearly the first location issue was all Mamie Ceesays doing. The lady at the second branch had no problem assisting me. Wow!
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the Truist branch's regular business hours?
The Truist branch is open Monday to Friday from 9:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Is the drive-through service available at this Truist location?
No, the drive-through service at this Truist location is closed every day of the week.
How can I open a new account at Truist?
You can open a new account online, by visiting a branch during business hours, or by phone. Note that certificates of deposit (CDs) must be opened at a branch.
How do I activate my Truist debit card?
You can activate your debit card online to begin making digital purchases and in-person payments with your checking account funds.
What types of accounts does Truist offer?
Truist offers checking accounts for everyday transactions and savings accounts for saving money towards goals or emergencies.
What financial products and services are available at the Truist Chevy Chase branch?
Products include Checking, Commercial, Credit Cards, Loans, Mortgage, Online & Mobile Banking, Personal Savings, Small Business Banking, and Wealth Management. Services include deposit transactions, business loans, insurance, investment, trust, and foreign currency exchange.
Where is the Truist branch in Chevy Chase located?
The Truist branch is located at 5418 Wisconsin Ave, Chevy Chase, MD 20815, USA.
What nearby places can I visit before or after visiting Truist?
Nearby you can visit Adam Keshishian Jewelers for shopping, Gap for clothing, and P.F. Chang's for dining, making it convenient to combine errands and leisure around Truist's location.
Are there other banks near the Truist Chevy Chase branch?
Yes, nearby banks include Bank Of Georgetown, United Bank, and M&T Bank, giving you multiple options for your banking needs.
How can nearby transit and office spaces help me when visiting Truist?
Nearby places like Carr Workplaces Friendship Heights, offering coworking and office space, can be useful if you work close by. The presence of these spaces may also indicate good transit access to Truist.