Business Details
About
Currency Exchange Service
Currency Exchange International specializes in foreign currency exchange. CXI buys and sells more than 80 foreign currencies and holds currency in stock daily (a plus for late planners). CXI’s convenient service is easier than banks or airports with less lines. Reserve foreign currency online or over the phone with us before coming to the branch. CXI's aim is to provide the best exchange rates and highest level of customer service, so all customers walk away having a positive exchange experience. Ask about our Best Rate Guarantee and Currency Price Protection. Limited EUR, GBP, CAD, MXN coins accepted. No other FX coins accepted. Happy Travels!
Location
Currency Exchange International
7101 Democracy Boulevard, Bethesda, MD
20817, United States
Hours
Reviews
3.8
73 reviews
5 stars
46
4 stars
5
3 stars
3
2 stars
2
1 star
17
- DEDebby ElliottNov 6, 20255.0Great experience exchanging US dollars to Japanese yen for my grandkids’ upcoming trip. Reserve the amount you want on line and then get an email letting me know it was ready for pick up. Piece of cake!
- BDBern DOct 31, 20255.0Had a great experience with Ms. Mickey. She was knowledgeable, courteous, and fast. I'd recommend this location!
- MCM CarterOct 16, 20255.0Smooth and easy transaction! Joe explained everything clearly.
- PGPB GaOct 12, 20255.0I’m so impressed with Joe, the CXI representative at their CXI Montgomery Mall location in Bethesda, Maryland. Joe was absolutely efficient, knowledgeable and pleasant the entire time he provided CXI services to us. The available various denominations for each country suits our travel plans better than larger denominations elsewhere. We will recommend this CXI location, Joe, and the initial informative representative with whom we talked to. We will be repeat customers. Plus we’ll recommend this CXI to friends. Joe shared safety travel advice when we inquired; this was greatly appreciated! Your fees and protection fee(buy back) fee are fairly priced. Really glad we went to CXI! Thanks, Georgia J.
- AEAngela EdmondsOct 1, 20255.0I have used this location several times when traveling internationally. My order is always ready at the time I requested and it's easy for me to get to. Parking is plentiful because it's located in Montgomery Mall. I was very impressed with the staff member named Joe this past Tuesday. He was very attentive and knowledgeable. A rude man interrupted us when we were conducting business and stepped right in front of me, as if I wasn't even there, to ask Joe about the location of a store. He very politely gave the man directions and then professionally corrected him on his rude behavior mentioning the next time he needed to ask a question to be more considerate of the person he was waiting on. The man apologized to Joe, but never turned to me to say anything. Oh, well! I thanked Joe for standing up for me and we proceeded with the transaction. I have not had such good customer service in the past at this location. The others were OK, not bad service, but not as engaged as Joe was. I really appreciated his thoughtfulness and it put a smile on my face. Everyone wants to be seen and treated with respect and what Joe did took courage and sensitivity you rarely see these days. I just hope he's working the next time I need to use this CXI.
Frequently Asked Questions About Currency Exchange International
What is an exchange rate and how does it work?
An exchange rate between two currencies is the price of a country's currency in relation to another currency (called a currency pair). An exchange rate thus has two components, the domestic currency and a foreign currency.
Currencies can be quoted either directly (how much 1 domestic currency unit, for example: $1USD is X amount of Euros, is worth in the foreign currency) or indirectly (how much 1 foreign currency unit, for example: 1 Euro is X amount of USD, is worth in the domestic currency).
What is CXI’s Best Rate Guarantee?
This guarantee means CXI's company-owned location will match or beat the exchange rate given by any local bank or airport for the same product and service on the same day and time of the exchange. If you find a better rate within the same city and on the same day as the CXI branch you plan to exchange with, notify the CXI branch. Our branch will confirm that the rate you present is for the same amount and currency as you plan to exchange with CXI. Once confirmed with the bank or airport, CXI will match or beat the given rate. This is only valid prior to an exchange and is not valid after an exchange has already been completed.
Best Rate Guarantee cannot be applied to online purchases for Home Delivery
Please note that the policies of affiliate-owned locations listed on our website may vary – please contact affiliate-owned locations at their listed phone number to confirm whether they offer this Best Rate Guarantee.
Is it safe to order foreign currency online?
CXI is proud to provide its customers a secure platform to purchase their currency. We provide for the security of our users by enabling the encryption of data transmitted between Currency Exchange International, Corp and your browser during an SSL/TLS encrypted session.
How does currency reservation work?
First, select your desired currency and a branch location for pick up. On the Cart page, enter how much of that currency you want to reserve (an indication rate will be used for your reference) or the USD equivalent. If you want to add another currency select “Add New Currency” and enter the amount for this as well. Once you have all of the currencies you’d like to reserve, select “Proceed to Checkout”. You will now enter your contact information and select “Reserve Currency”. You will see a confirmation of your order and a confirmation will be sent to your provided email address. CXI's representative will contact with you and confirm when the reserved order will be available for pick up. You will pay for the order when you pick up the reserved currency.
What do I do with the foreign currency I bought at CXI when I get back from my trip?
If you are returning with foreign currency, CXI will be happy to exchange it back to USD at one of our 30+ retail branches. The rate will be the buyback exchange rate of the day you bring in the foreign currency. Don't forget it's also covered by our Best Rate Guarantee.
Does CXI exchange foreign coins?
CXI now exchanges the following coins at our branch locations:
1 & 2 EUR
1 & 2 CAD
1 & 2 GBP
10 & 20 MXN
How long will the branch keep my currency reservation?
The branch will keep your currency on hand for 7 business days before putting it back into inventory. If you will not be able to pick it up within 7 business days, please call your local CXI branch.
What is the difference between an exchange rate for Home Delivery and an indication rate for Reservation?
Branch Pickup Reservations
Our exchange rates are locked in every weekday at our branches around 8 AM EST. The rate you receive when you make the online reservation is the exchange rate (indication rate) of that day, so it is good for that day only. The exchange rate you pay will be that of the day when you actually pick up and pay for the currency. The indication rate gives you a good reference point as currency exchange rates typically move less than 3% day to day.
Home Delivery Orders
Our exchange rates are locked in every weekday online around 8 AM EST. Home Delivery Orders are paid for when you complete the online checkout at the exchange rate displayed. Home Delivery does not use indication rates.
What services does Currency Exchange International offer?
Currency Exchange International specializes in foreign currency exchange, offering more than 80 currencies and related travel and financial services.
Where is Currency Exchange International located in Bethesda?
The branch is located at 7101 Democracy Boulevard, in front of Macy’s Home (NOT Regular Macy’s) and Mattress Warehouse, Bethesda, MD 20817.
What are the operating hours for the Bethesda CXI branch?
The branch is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
What is CXI’s Best Rate Guarantee?
CXI's Best Rate Guarantee means the company-owned location will match or beat the exchange rate offered by any local bank or airport in the same city on the same day and time for the same product and service.
Can I reserve foreign currency online before visiting the branch?
Yes, you can reserve your desired currency online or over the phone for branch pickup, and the branch will hold your reserved currency for 7 business days.
Does CXI accept foreign coins for exchange?
Yes, CXI accepts limited foreign coins such as 1 & 2 EUR, 1 & 2 CAD, 1 & 2 GBP, and 10 & 20 MXN coins at branch locations.
Is it safe to order foreign currency online from CXI?
Yes, CXI provides a secure platform with SSL/TLS encryption to protect user data when purchasing currency online.
What nearby transit options can help customers reach CXI in Bethesda?
Customers can use the Westfield Montgomery Transit Center bus station or the Montgomery Mall - RideOn Station for convenient access to the CXI branch.
What shopping options are near the CXI Bethesda branch for customers to visit before or after currency exchange?
Nearby shopping options include Abercrombie Kids, Abercrombie & Fitch, Garage, Windsor Fashions, Tumi luggage store, and GameStop, providing a variety of retail experiences.
Are there dining options close to Currency Exchange International in Bethesda?
Yes, customers can visit nearby restaurants such as The Cheesecake Factory, Frank Pepe Pizzeria Napoletana, Bobby’s Burger Palace, Okay Delicious, Kapow Buddy (Thai), and Aroma Espresso Bar for meals before or after exchanging currency.