Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.6
34 reviews
5 stars
12
4 stars
1
3 stars
2
2 stars
1
1 star
18
- JMJessika mackenzieDec 15, 20251.0I waited in line for over 20 minutes just to make a simple deposit, which is completely unacceptable. The lack of staffing and organization at this Middle River location on Orville Road is ridiculous. What makes this even more concerning is that handicapped customers—who may not be able to easily access the facility—are forced to wait just as long, with no consideration or urgency shown by staff. There should be adequate staffing at all times to properly serve customers. The manager currently running this branch is doing a poor job managing operations. This location clearly needs new leadership and better customer service standards.
- CFchiamaka francesDec 3, 20251.0Dont use this bank. I regret ever using them and i will be shutting down my account with them. Today12/3/2025 i encontered a very rude customer service. Can you imagine sitting for more than an hour and the guy just skips you and attend to someone else without even acknowleding your presence. I was told first come, first serve.They only have one person to assist all customers each time i visit that orville branch in essex.
- SMSandra McLoughlinAug 12, 20255.0Been banking with them ever since they took over Vermont Federal. Never any issues and they have stopped a couple of fraudulent charges before they hit my account
- SSSPNKr02Jan 19, 20241.0I called the customer service number to see when this branch would open on a snow day, lost my card and needed a temporary card, told me it would be open at 11am, drove out into snow to get access to my money, arrived and they changed it to not opening at all. Don't play games if you are closing your branch, just say so. Wasted my time, and gas to be disappointed.
- RCRobert CunninghamJun 6, 20225.0Great. Customer service.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the regular business hours for Truist at 111 Orville Rd?
Truist is open Monday through Friday from 9:00 AM to 5:00 PM, and closed on Saturdays and Sundays.
Does Truist provide drive-through banking services, and what are their hours?
Yes, Truist offers drive-through banking Monday to Friday from 9:00 AM to 5:00 PM. The drive-through is closed on weekends.
What types of bank accounts does Truist offer?
Truist offers checking accounts suited for daily transactions and savings accounts ideal for saving towards goals or emergencies.
How can I open a new account with Truist?
You can open a new account online, by phone, or by visiting a branch; note that CDs must be opened in-branch. Opening in a branch provides immediate access to a temporary debit card.
How do I activate my Truist debit card?
You can activate your Truist debit card online to start making digital and in-person transactions.
What services does Truist provide?
Truist provides a wide range of services including deposit transactions, loans, credit cards, wealth management, insurance, trusts, foreign currency exchange, and more.
Which languages are supported at Truist?
Truist supports both English and Spanish for customer service.
What nearby public transit or points of interest can help me find Truist at 111 Orville Rd?
Truist is near other banks such as TD Bank and ATM services like Coinhub Bitcoin ATM making cash access convenient when visiting. It is also near convenience and liquor stores like 7-Eleven and Waterview Liquor, which can help orient you to the area.
Are there places to eat near Truist where I can grab a meal before or after banking?
Yes, there are several dining options nearby including Marco's Pizza, Bacoli Delight, Denny's, Ruby Tuesday, Jillianos Pizza, SNOWFOX, and The Avenue Tavern where you can enjoy Italian dishes, American meals, and casual dining.
Can I find wellness and beauty services near Truist?
Yes, near Truist you can find ATI Physical Therapy for rehabilitation services, Great Clips salons for hair care, Diva Nails and Touch of Paradise Nail Spa for nail treatments, offering convenient wellness and beauty options close to the bank.