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Webster First Federal Credit Union provides banking and lending services at our Worcester, Massachusetts location, conveniently located at 275 Greenwood Street. Open a checking or savings account or apply for a loan today.
Details
- Drive-throughAvailable
- Wheelchair accessible entranceAvailable
Location
Webster First Federal Credit Union – Worcester MA
275 Greenwood Street, Worcester, MA
01607, United States
Hours
Reviews
3.8
78 reviews
5 stars
51
4 stars
3
3 stars
3
2 stars
2
1 star
19
- MSMuhammad ShaheenOct 16, 20255.0Every one doing great job I use this bank two years
- PDpedro diazAug 18, 20255.0Amazing Service.... Respectful and Attentive...I've Had Them For 20 + Years
- MSMarge SmithJul 5, 20255.0I've been a member of this bank for a long time. I got "hacked" once or twice and they helped me out with what to do and how to protect my info. So helpful and the people working there are incredible.
- SFSalhus FamJun 17, 20251.0I recently had the unfortunate experience of dealing with Olga at this credit union, and I must say, it was one of the most unpleasant customer service interactions I've ever had. From the moment I approached her desk, she displayed a dismissive attitude and a complete lack of courtesy. When I inquired about a simple account issue, she responded with condescension and impatience, making me feel as though I was an inconvenience rather than a valued member. Her behavior wasn't just a one-off incident; it was a consistent pattern throughout our interaction. She seemed more interested in making me feel small than in assisting me with my concerns. It's disheartening to encounter such unprofessionalism, especially in a setting that prides itself on community and member service. Beyond Olga's demeanor, the overall environment of the credit union left much to be desired. The staff appeared disengaged, and the atmosphere was far from welcoming. It's clear that Olga's attitude is a reflection of a broader issue within the institution. I strongly advise potential members to consider other financial institutions where professionalism and customer service are prioritized. No one should have to endure such treatment when seeking assistance with their financial needs.
- MBMichael BerkowiczJun 14, 20254.0I would have given 5 but they annoyed me with a 10 day hold on a check I could have cashed elsewhere, then deposited as cash and avoided the hold. Why are you holding good checks? Is that common in banking? I’d give 3 stars over this inconvenience, but the managers were so polite and pleasant to deal with. Plan accordingly if you open a new account!
Frequently Asked Questions About Webster First Federal Credit Union – Worcester MA
What is Webster First’s routing number?
Webster First’s routing number is 211386597
What is my member number? Is it different from my account number?
Your member number is the number all your related accounts are bundled under. Many Webster First members have a checking, savings, and investment account all associated with the same member number. Your member number is listed on the top of your printed statements or eStatements.
Under your member number, each individual account will have its own account or MICR number. In most cases, each account number contains your member number. Your account number can be obtained from your checks, online banking, or the mobile app.
To find an account number in online banking, click on the desired account, and then click “Account Details:”
To find an account number in our app, tap on the desired account, then tap “Details:”
How do I know if I am eligible for membership?
You are eligible to join Webster First if you live, work, worship, or attend school in Essex, Middlesex, Suffolk, or Worcester County of Massachusetts.
Businesses and other legal entities located in Worcester, Essex, Middlesex, or Suffolk Counties, Massachusetts are also eligible to join.
Additionally, you are eligible if you are a current Webster First employee, are a volunteer in the community, or are the spouse of someone who died while within the field of membership.
Members of the immediate family or household, and organizations of anyone meeting these qualifications are also eligible to join.
What is the difference between a bank and a credit union?
Banks are for-profit financial corporations that conduct business to maximize the price of their stock and profit for their stockholders. Credit unions are not-for-profit financial cooperatives that conduct business for the mutual benefit and general welfare of their member owners.
I need to update my street or email address, how can I do that?
If you use online banking or our app, you can simply update them there. You’ll need to update your address separately within Bill Pay as well. Not an online banking user? Call us at (800) 962-4452 or stop by your local branch.
Where can I learn more about career opportunities with Webster First?
Visit websterfirst.com/careers
How will I know if my local branch is closed due to inclement weather?
If branches are closed, a notice will be placed on websterfirst.com. We will also announce closings on our Facebook and Twitter pages.
I received a letter requesting a current copy of my insurance. Why did I receive this letter and what do I do next?
As part of your loan obligation, you are required to maintain physical damage insurance for the full term of your loan. Please visit MyInsuranceInfo.com to enter and verify your insurance information so that we may update your records.
What do I do if my ATM/Debit Card is lost or stolen?
If your ATM/Debit Card has been lost or stolen during business hours, please call us at (800) 962-4452 for immediate assistance. If your card has been lost or stolen after hours, please call (800) 528-2273 for assistance.
How do I re-order checks?
You can re-order checks at a branch, using the mail order form provided in your current box of checks, or online. When you are ready to re-order your checks online, please make sure to have your check re-order slip ready. To place an order, log in to Harland Clarke’s check reordering website. You may log in using your Order Identification Number and Check Number found on your check re-order form.
How can I place a stop payment on a check?
You can place a stop payment on a check by completing the form in online banking or our mobile app, contacting our call center, visiting a branch, or via telephone banking. Please note that there is a fee assessed for each stop payment order. Refer to our fee schedule for more information.
What documents do I need to bring in when applying for a loan?
When applying for a loan, you will need to provide proof of identity, such as a driver’s license. When finalizing your loan, your loan officer will provide you with a list of any other documents you may need to provide in order to have the loan disbursed.
Do I need to be a member to get a loan?
Yes, you do need to be a member in order to obtain a loan from Webster First, however, you don’t need to be a member in order to apply. We can sign you up for membership when you finalize your loan.
How old of a vehicle will you finance?
Whether or not we finance a vehicle depends upon the value of the vehicle. Since this will be different for each vehicle, we recommend you call us at (800) 962-4452 or visit a branch for a more personalized answer.
Do I need to pick out a car first before I can apply for a loan?
You do not need to have a particular vehicle picked out in order to apply for pre-approval.
Can I make loan payments online?
Yes
Are there penalties if I want to pay extra or pay off my loan early?
There are no pre-payment penalties for any Webster First consumer loans. You can pay extra or pay off your loan early with no penalties.
Can someone else come into a branch and make a payment for me?
Yes, someone else can make a payment on your behalf. They can pay with cash, a check, or as a transfer out of their Webster First account.
What are the regular drive-through hours at Webster First Federal Credit Union in Worcester?
The drive-through is open Monday to Wednesday from 8:00 AM to 4:00 PM, Thursday from 8:00 AM to 6:00 PM, Friday from 8:00 AM to 5:00 PM, and Saturday from 8:00 AM to 12:00 PM. It is closed on Sundays.
When is the Webster First Federal Credit Union branch in Worcester open for in-person services?
The branch is open Monday to Wednesday from 8:30 AM to 4:00 PM, Thursday from 8:30 AM to 6:00 PM, Friday from 8:30 AM to 5:00 PM, and Saturday from 8:30 AM to 12:00 PM. It is closed on Sundays.
Is Webster First Federal Credit Union in Worcester open on public holidays?
The branch is closed on Veterans Day (Nov 11), Thanksgiving Day (Nov 27), Christmas Day (Dec 25), and New Year's Day (Jan 1). It has shortened hours on the day before Thanksgiving, Christmas Eve, and New Year's Eve.
What services are available at the Webster First Federal Credit Union Worcester location?
Services include a 24-hour drive-up ATM accepting deposits, drive-up teller, night depository for enrolled business members, coin counting machine, official bank checks, money orders, foreign currency exchange for members, and on-site debit card printing and replacement.
What types of financial products does Webster First Federal Credit Union offer at the Worcester branch?
Products include savings accounts, checking accounts, commercial banking, money markets, certificates, auto loans, personal loans, mortgages, and home equity loans and lines.
How can I update my street or email address with Webster First Federal Credit Union?
You can update your address online via online banking or the mobile app and separately within Bill Pay. Alternatively, call (800) 962-4452 or visit your local branch to update your address.
What should I do if my ATM or debit card is lost or stolen?
If lost or stolen during business hours, call (800) 962-4452. For after hours assistance, call (800) 528-2273 immediately for help.
What nearby places can I visit when I am at Webster First Federal Credit Union in Worcester?
Nearby you can visit Greenwood Commons, a historic landmark and accommodation site, and enjoy dining at Helen's Bakery Shop or Squire Whites restaurant.
Are there nearby retail or uniform stores close to Webster First Federal Credit Union's Worcester location?
Yes, nearby retail options include Aramark Uniform Services, AmeriPride, and Vestis, which offer clothing and uniform products.
Can I access health and wellness services near Webster First Federal Credit Union in Worcester?
Yes, nearby health-related services include Apria Healthcare hospital and pharmacy, Abe's Chiropractic Center, and Friendly Dental of Worcester.