Business Details
About
BankSavings and Loan AssociationFinancial PlanningATMOnline BankingBusiness Banking Service
Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day.
Details
- Drive-throughAvailable
- Onsite servicesAvailable
Location
Hours
Reviews
4.0
9 reviews
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- JRJen RossMay 31, 20251.0Horrible customer service. I've been sitting in the lobby for 45 minutes waiting to talk to a person in Member Services - while the one and only person is sitting in his office chit chatting with a customer about things not related to banking. I had to drive over an hour to come in person because I am locked out of my account due to it being flagged for fraud. I'm NOT happy.
- JRJames RaneyMay 31, 20255.0Never had a problem and people are friendly
- CMChris MckiernanFeb 5, 20251.0Absolute scam bank. They will keep your money and not explain why.
- MBMelissa BFeb 27, 20195.0The "Cheers" of banks. The staff is friendly, helpful, and cares about your financial health. Better than the big guys- "Citizens," "Bank of America."
- RKRudy KOct 11, 20165.0Great staff
Frequently Asked Questions About KeyBank
What are the regular drive-through hours for KeyBank in West Springfield, MA?
The drive-through at KeyBank is open Monday through Friday from 9:00 AM to 5:00 PM and on Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
When is the KeyBank branch in West Springfield open for in-person banking?
The branch is open Monday through Friday from 9:00 AM to 5:00 PM and on Saturday from 9:00 AM to 12:00 PM. The branch is closed on Sundays and on certain holidays.
Are there any holidays when KeyBank West Springfield is closed?
Yes, KeyBank West Springfield is closed on November 11, November 27, and December 25 in 2025.
What financial services does KeyBank West Springfield offer?
KeyBank provides a range of products including checking accounts, savings accounts, CDs, loans and lines of credit, credit cards, and investment services.
Does KeyBank West Springfield offer any special banking services?
Yes, services include ATMs, online and mobile banking, KeyBank Relationship Rewards, safe deposit boxes, and investment services.
How can I schedule an appointment with KeyBank West Springfield?
You can schedule an appointment online at https://www.timetrade.com/app/keybank/workflows/keybank002/schedule/?locationId=KEYBRCH32900820&fs=1&appointmentTypeGroupId=banking&ch=yext.
Where is KeyBank located in West Springfield?
KeyBank is located at 225 Park Avenue, West Springfield, MA 01089, United States.
Which banks are located near KeyBank in West Springfield?
Nearby banks include First Niagara Bank and Westfield Bank, which also provide ATM and financial services.
What dining options are near KeyBank for a meal before or after banking?
Graze Craze - West Springfield, MA is a caterer nearby, and Kfc Triple Play Concepts is a local restaurant you might consider for dining.
Are there any healthcare services near KeyBank that customers might find useful?
Yes, nearby healthcare related places include The Kids' Dentist, Pioneer Spine and Sports Physicians, Dixon Orthodontics - West Springfield, and J & L Medical Services pharmacy and lab testing.