Business Details
About
BankATM
At Citizens, we are here to help you bank better. So, if you have a question about buying a house, paying for college, saving for retirement, taking on debt in a smart way or any other query about money, don’t keep it to yourself. We have approximately 1,100 Citizens branches in 15 states and around 3,100 ATMs. In addition, our customers stay connected with us online, through our award-winning mobile app and via our customer contact center. Member FDIC. Equal Housing Lender.
Location
Hours
Frequently Asked Questions About Citizens
What are the regular business hours of Citizens at 20 Island Pond Rd, Springfield, MA?
Citizens is open Monday through Friday from 9:00 AM to 4:00 PM, and on Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Does the Citizens branch at Island Pond have drive-through banking, and what are the drive-through hours?
Yes, the Citizens branch offers drive-through banking Monday through Friday from 9:00 AM to 4:00 PM, and on Saturday from 9:00 AM to 12:00 PM.
Is the Citizens bank branch open on holidays?
This branch is closed on November 11, November 27, and December 25, 2025. It is open on December 24, 2025, from 9:00 AM to 2:00 PM.
Where is the Citizens branch located in Springfield?
The branch is located at 20 Island Pond Rd, Springfield, MA 01118, in the Springfield Island Pond area.
How can I contact the Citizens branch at 20 Island Pond Rd?
You can reach the branch by calling the main phone number at +1 413-781-3330.
Does Citizens offer online services for banking inquiries or account management?
Yes, Citizens offers online services including an award-winning mobile app and a customer contact center to help with your banking needs.
Are there nearby places where I can shop or eat around the Citizens branch at Island Pond?
Yes, nearby you can find Frankie & Johnnie's Pizza for Italian dining, Rocky's Ace Hardware for home goods, and Dollar Tree for discount shopping.
If I need automotive services near Citizens at Island Pond, what options are available?
Nearby automotive service providers include Jim's Auto Repair, Bailey Motors, and Leonard's Auto Repair Inc.
Are there any beauty or wellness salons near the Citizens bank branch?
Yes, Simply Divine Beauty Lounge and Baked Beauty Bar are nearby options for hair and beauty services.
Can I schedule an appointment or precheckup for services at the Citizens branch?
Yes, you can self-schedule an appointment online via the reservation URL at https://www.citizensprecheckup.com/SelfSchedule/BranchSelection.aspx?src=yextbranchgmblocal.