Business Details
About
Bank
As the largest community bank in the market, we have a unique ability to help the communities we serve through volunteer efforts and millions of dollars in donations to charitable and civic causes. Our associates devote an average of 10,000 hours to volunteer work each year, and 74 of the bank’s associates have served on the boards of directors and committees of 54 nonprofit organizations in the area.
PeoplesBank is a mutual bank and therefore responsible to our depositors, employees, and the community. This organizational structure allows us to focus on the long-term viability of the bank and the best interests of our customers who are served through our convenient banking centers located in Massachusetts and Connecticut.
Details
- Drive-throughNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
2.9
23 reviews
5 stars
9
4 stars0
3 stars
2
2 stars
4
1 star
8
- CCChrisSep 13, 20252.0They recently installed a new banking software that requires you to create a new password every single time that you log in! WHY??? The new software also continued on with any existing money transfers that were previously on a continuous regular schedule. This might sound reasonable, but those money transfers don't actually show up anywhere in the new software now!!! THEREFORE, YOU CAN NOT MAKE CHANGES TO THE TRANSFERS BECAUSE THEY ARE NOT SHOWING UP IN THE SOFTWARE! I certainly understand that unexpected things can happen to any business. I hope that someone is working on these problems? But no one else seems to care, so I guess I am the only one using the on line banking software?!!!
- DBD BSep 12, 20251.0I'm leaving as many negative reviews for this bank as i can, and its not a branch issue, but rather a top down issue. Unfortunately overtime from the last 8 or so years ive been a peoples bank customer, this bank has become less and less "peoples bank" and more "policies over people bank". Unfortunately i am currently in a bit of a tight position right now, as many of us are as the economy and government are looted and tanked and as a tech industryt guy, work in that sector is non existent. I have tried to get a reccurring payment stopped, and while the company on their end said it was halted, i was getting overdraft fees, but for some reason without any indication that there was a payment that was taken out of my account that overdrafted it. It just showed a positive account balance and then an overdraft fee being taken out. I contacted support and they just told me sorry, policy says we cant do anything, even knowing of my situation and the oddity of the fee coming out with no indication of a payment. They just said professionally go kick rocks and scammed me. This is not the only sketchy deal peoples bank has done, from double dipping canceled checks that were supposedly cancelled, to charging more fees than CHASE BANK.... Yes you read that right, i have a chase business account and with the tough economy had bouced payments and whatnot and guess what? They just rejected the payment in the backgground without hitting me with an onslought of fees!! Really telling when a national bank is doing better service than a local one, the whole point of a local bank is that local hospitality and service!! Well, they just lost me permanently as a customer and i will be looking into suing in small claims court if i can even do so with lawyer fees being as expensive as they are, dont know if its reallt worth it. But out of principal when i get in a better position i just might!!! Stay away from scambank!!! Will be posting all over community forums and all branches!!! I would hate to wee another person thats already down get beat anymore!
- DBdavid bernardJul 27, 20251.0Sucks
- LCLuis CrespoJul 8, 20251.0No one answer the phone calls at customer service. Also called 4 branches for support and no one answers the calls.
- EHEli HuttonJul 2, 20252.0Customer service is a joke. Website is riddled with bugs that prevent basic functionality. Expect to wait on hold for an hour or more if you want to speak to an actual person to resolve your problems (that you can't just resolve online with their terrible website). I only gave them two stars because they gave me a very competitive mortgage rate a couple of years ago. Too bad they can't back up that rate with even basic service and a functional website.
Frequently Asked Questions About PeoplesBank Executive Office Park
How do I set up Direct Deposit?
To set-up a direct deposit from your employer, you will need the PeoplesBank routing number (211871772), your PeoplesBank account number, and our address: PeoplesBank, 330 Whitney Avenue, Holyoke, MA 01040.
What is the PeoplesBank Routing Number?
Routing #211871772
How do I report a lost or stolen Visa® Debit Card or ATM Card?
During banking hours, call our Customer Solutions Center at 413.538.9500 (outside of area call 877.888.1388).
Monday through Friday - 8:00 a.m. - 10:00 p.m. Saturday and Sunday - 10:00 a.m. - 2:00 p.m.
After banking business hours, call 833.451.6677.
How do I update address, phone number or email address?
Easily update your address, phone number or email address by logging into PeoplesOnline Banking and visiting the Service Center link at the top of the page.
During banking hours, call our Customer Solutions Center at 413.538.9500 (outside of area call 800.342.9100).
Monday through Friday - 8:00 a.m. - 7:00 p.m. Saturday - 8:00 a.m. - 2:00 p.m.
Or visit a PeoplesBank office near you.
What are the regular banking hours for PeoplesBank Executive Office Park?
The bank is open Monday to Friday from 8:00 AM to 4:00 PM and closed on weekends.
Does PeoplesBank Executive Office Park have drive-through banking?
This location does not have a drive-through facility.
What are the drive-through hours for PeoplesBank at this location?
There is no drive-through service available at PeoplesBank Executive Office Park.
How can I set up direct deposit at PeoplesBank?
You will need PeoplesBank's routing number (211871772), your account number, and the bank's address (330 Whitney Avenue, Holyoke, MA 01040) to set up direct deposit with your employer.
What is the routing number for PeoplesBank?
The routing number for PeoplesBank is 211871772.
How do I report a lost or stolen Visa® Debit Card or ATM Card?
During banking hours, call 413.538.9500 or 877.888.1388. After hours, call 833.451.6677. Hours are Monday to Friday 8:00 a.m. - 10:00 p.m. and weekends 10:00 a.m. - 2:00 p.m.
How can I update my address, phone number, or email with PeoplesBank?
You can update your contact information by logging into PeoplesOnline Banking, calling the Customer Solutions Center during banking hours, or visiting a PeoplesBank office nearby.
Is PeoplesBank Executive Office Park wheelchair accessible?
Yes, the bank offers wheelchair accessible entrance and parking.
What nearby places can I visit around PeoplesBank Executive Office Park?
Nearby, you can visit Four Wings Consulting for professional services, Cecy's Cafe for coffee and fast food, or Izzy's Barbershop for beauty and grooming services.
Are there other financial service providers near PeoplesBank Executive Office Park?
Yes, nearby financial service providers include Zach Czaplicki-Investment Adviser, Ben Minifie Financial Services, Judith Luddy - CLU, ChFC, CLTC, ChSNC, and The Jamrog Group.
Can I find electronics stores near PeoplesBank Executive Office Park?
Yes, Best Buy and Geek Squad are nearby electronics and mobile phone stores you can visit.