Business Details
About
BankMortgage ConsultantsEquity LoansBusiness Banking Service
Webster First Federal Credit Union provides banking and lending services at our Fitchburg, Massachusetts location, conveniently located at 65 North Street. Open a checking or savings account or apply for a loan today.
Details
- Requires appointmentNot available
- Drive-throughAvailable
- Wheelchair accessible entranceAvailable
Location
Webster First Federal Credit Union – Fitchburg MA
65 North Street, Fitchburg, MA
01420, United States
Hours
Reviews
4.6
12 reviews
5 stars
10
4 stars
1
3 stars0
2 stars0
1 star
1
- SBSharon BaumSep 21, 20255.0Webster First Federal Credit Union has excellent customer service. I just had my first experience there and was delighted with how my request was immediately processed. Julie's kindness, understanding, and skill made it easy to complete the task. When I arrived at the branch, which is conveniently located in downtown Fitchburg, the manager, Chris, who had been very helpful on the phone, came out to meet me. A very skilled teller helped me with my request. I highly recommend Webster First Federal Credit Union.
- CCCrocker Field Restoration CommitteeMay 11, 20255.0Treat you like family!
- MSMarisa SantanaDec 2, 20245.0Fantastic
- MDMary DennenMay 9, 20244.0Webster’s is like “Cheers!” The moment you walk in they greet you and go out of their way to help you . My entire family have accounts here. My husband and I have had accounts here for over 40 years. We are happy they are part of our community. Hal & Mary Dennen
Frequently Asked Questions About Webster First Federal Credit Union – Fitchburg MA
What is Webster First’s routing number?
Webster First’s routing number is 211386597
What is my member number? Is it different from my account number?
Your member number is the number all your related accounts are bundled under. Many Webster First members have a checking, savings, and investment account all associated with the same member number. Your member number is listed on the top of your printed statements or eStatements.
Under your member number, each individual account will have its own account or MICR number. In most cases, each account number contains your member number. Your account number can be obtained from your checks, online banking, or the mobile app.
To find an account number in online banking, click on the desired account, and then click “Account Details:”
To find an account number in our app, tap on the desired account, then tap “Details:”
How do I know if I am eligible for membership?
You are eligible to join Webster First if you live, work, worship, or attend school in Essex, Middlesex, Suffolk, or Worcester County of Massachusetts.
Businesses and other legal entities located in Worcester, Essex, Middlesex, or Suffolk Counties, Massachusetts are also eligible to join.
Additionally, you are eligible if you are a current Webster First employee, are a volunteer in the community, or are the spouse of someone who died while within the field of membership.
Members of the immediate family or household, and organizations of anyone meeting these qualifications are also eligible to join.
What is the difference between a bank and a credit union?
Banks are for-profit financial corporations that conduct business to maximize the price of their stock and profit for their stockholders. Credit unions are not-for-profit financial cooperatives that conduct business for the mutual benefit and general welfare of their member owners.
I need to update my street or email address, how can I do that?
If you use online banking or our app, you can simply update them there. You’ll need to update your address separately within Bill Pay as well. Not an online banking user? Call us at (800) 962-4452 or stop by your local branch.
Where can I learn more about career opportunities with Webster First?
Visit websterfirst.com/careers
How will I know if my local branch is closed due to inclement weather?
If branches are closed, a notice will be placed on websterfirst.com. We will also announce closings on our Facebook and Twitter pages.
I received a letter requesting a current copy of my insurance. Why did I receive this letter and what do I do next?
As part of your loan obligation, you are required to maintain physical damage insurance for the full term of your loan. Please visit MyInsuranceInfo.com to enter and verify your insurance information so that we may update your records.
What do I do if my ATM/Debit Card is lost or stolen?
If your ATM/Debit Card has been lost or stolen during business hours, please call us at (800) 962-4452 for immediate assistance. If your card has been lost or stolen after hours, please call (800) 528-2273 for assistance.
How do I re-order checks?
You can re-order checks at a branch, using the mail order form provided in your current box of checks, or online. When you are ready to re-order your checks online, please make sure to have your check re-order slip ready. To place an order, log in to Harland Clarke’s check reordering website. You may log in using your Order Identification Number and Check Number found on your check re-order form.
How can I place a stop payment on a check?
You can place a stop payment on a check by completing the form in online banking or our mobile app, contacting our call center, visiting a branch, or via telephone banking. Please note that there is a fee assessed for each stop payment order. Refer to our fee schedule for more information.
What documents do I need to bring in when applying for a loan?
When applying for a loan, you will need to provide proof of identity, such as a driver’s license. When finalizing your loan, your loan officer will provide you with a list of any other documents you may need to provide in order to have the loan disbursed.
Do I need to be a member to get a loan?
Yes, you do need to be a member in order to obtain a loan from Webster First, however, you don’t need to be a member in order to apply. We can sign you up for membership when you finalize your loan.
How old of a vehicle will you finance?
Whether or not we finance a vehicle depends upon the value of the vehicle. Since this will be different for each vehicle, we recommend you call us at (800) 962-4452 or visit a branch for a more personalized answer.
Do I need to pick out a car first before I can apply for a loan?
You do not need to have a particular vehicle picked out in order to apply for pre-approval.
Can I make loan payments online?
Yes
Are there penalties if I want to pay extra or pay off my loan early?
There are no pre-payment penalties for any Webster First consumer loans. You can pay extra or pay off your loan early with no penalties.
Can someone else come into a branch and make a payment for me?
Yes, someone else can make a payment on your behalf. They can pay with cash, a check, or as a transfer out of their Webster First account.
What are the regular drive-through hours at Webster First Federal Credit Union in Fitchburg?
The drive-through is open Monday to Friday from 8:15 AM to 4:30 PM, Thursday until 6:00 PM, and Saturday until 12:00 PM. It is closed on Sundays.
Are there any special holiday hours for the Fitchburg Webster First Federal Credit Union location?
Yes, the branch is closed on November 11, 2025, November 27, 2025, December 25, 2025, and January 1, 2026. On November 26, 2025, December 24, 2025, and December 31, 2025, it is open from 8:15 AM to 1:00 PM.
Where is Webster First Federal Credit Union in Fitchburg located?
It is located at 65 North Street, Fitchburg, MA 01420, USA.
Does the Fitchburg branch of Webster First Federal Credit Union offer drive-through services?
Yes, the Fitchburg branch has a drive-through teller and a 24-hour drive-up ATM that accepts deposits.
Is Webster First Federal Credit Union in Fitchburg wheelchair accessible?
Yes, the Fitchburg location has wheelchair accessible entrances and parking.
Do I need an appointment to visit the Webster First Federal Credit Union branch in Fitchburg?
No, appointments are not required at this location.
How can I update my address or email with Webster First Federal Credit Union?
You can update your address or email through online banking or the mobile app. If you don’t use online banking, call (800) 962-4452 or visit your local branch.
What other dining options are near Webster First Federal Credit Union in Fitchburg?
Nearby restaurants include Kins Catering Kitchen Local LaoThai Food, Crown Fried Chicken, El Friquitin de Jenny (Puerto Rican/Caribbean), Royal Grill Halal, La Colombiana Hamburger, and Dunkin'.
What public transit options are available near Webster First Federal Credit Union in Fitchburg?
The MART Intermodel Center bus station is nearby, providing convenient public transit access to the credit union and the surrounding area.
Are there any parks or recreational areas close to Webster First Federal Credit Union in Fitchburg?
Yes, Green Street Park and Fitchburg Abolitionist Park are nearby locations where customers can enjoy outdoor activities before or after visiting the credit union.