As the largest community bank in the market, we have a unique ability to help the communities we serve through volunteer efforts and millions of dollars in donations to charitable and civic causes. Our associates devote an average of 10,000 hours to volunteer work each year, and 74 of the bank’s associates have served on the boards of directors and committees of 54 nonprofit organizations in the area.
PeoplesBank is a mutual bank and therefore responsible to our depositors, employees, and the community. This organizational structure allows us to focus on the long-term viability of the bank and the best interests of our customers who are served through our convenient banking centers located in Massachusetts and Connecticut.
Terrible staff at this location, the way i was treated here is making me consider pulling my business account and all my personal accounts from people's bank, what a disgrace
IT
Ian Torres
Aug 15, 2025
1.0
Don’t open an account at this bank. I transferred money to this bank, and I was informed via their mobile banking app that it is on hold, so I call to see what the holdup is… turns out they say they found the amount I transferred was suspicious. I ask to get in touch with a customer service specialist, the specialist tells me I can’t get my money for 6 additional days on top of the 3 days I’ve been waiting. Meanwhile the amount has already cleared from the bank I transferred the money from, so they clearly have the money. Now I’m being told that the money is on hold because the amount that I’m transferring into the account is not greater than the current account’s balance… this doesn’t even make any sense mathematically and logically, considering if they are worried about the check bouncing back the amount that would be deducted from the account would be the equivalent of the amount that went in in the first place. Needless to say, I’m done with this bank, and I don’t recommend anyone else use this bank.
EF
Elisa Flory
Jun 26, 2025
1.0
Well first of all they no longer have zelle. My daughter try to send me money today. And People's Bank told me it's going to take one business day guess what People's Bank you lost another customer
DA
Debra Arcand
Aug 13, 2023
5.0
I met with Kim Lee to open an account and she was fabulous. We had a great conversation during the process and she took the time to show me ATM features. I recommend you see Kim in East Longmeadow.
Frequently Asked Questions About PeoplesBank Banking Center & VideoBanker ITM
How do I set up Direct Deposit?
To set-up a direct deposit from your employer, you will need the PeoplesBank routing number (211871772), your PeoplesBank account number, and our address: PeoplesBank, 330 Whitney Avenue, Holyoke, MA 01040.
What is the PeoplesBank Routing Number?
Routing #211871772
Where can I find ATMs and branches in my area?
bankatpeoples.com/locations
How do I learn about career opportunities?
Visit us at bankatpeoples.com/careers
What are the regular banking hours for PeoplesBank Banking Center & VideoBanker ITM?
The banking center is open Monday through Friday from 8:30 AM to 4:00 PM, Saturday from 8:30 AM to 12:00 PM, and is closed on Sundays.
When is the drive-through service available at PeoplesBank?
The drive-through is open Monday through Friday from 8:00 AM to 7:00 PM, Saturday from 8:00 AM to 2:00 PM, and Sunday from 10:00 AM to 2:00 PM.
How can I set up Direct Deposit with PeoplesBank?
To set up direct deposit, you need the PeoplesBank routing number (211871772), your account number, and the bank's address: 330 Whitney Avenue, Holyoke, MA 01040.
What is the routing number for PeoplesBank?
The PeoplesBank routing number is 211871772.
Does PeoplesBank offer accessibility features?
Yes, PeoplesBank Banking Center & VideoBanker ITM has a wheelchair accessible entrance and a drive-through service.
What products and services does PeoplesBank provide?
PeoplesBank offers checking and savings accounts, online and mobile banking, business and commercial lending, mortgages, home equity, and private banking among other financial services.
Where can I find nearby dining options around PeoplesBank Banking Center?
Nearby dining options include Typical Sicilian Ristorante, Coughlin's Place for breakfast and brunch, and GoEat24, an American restaurant and print media topic publisher.
Are there any convenient stores or gas stations near PeoplesBank?
Yes, you can visit Nouria convenience store, F.L. Roberts gas station and car wash, and Sunoco Gas Station nearby.
What other financial services or institutions are located near PeoplesBank?
Nearby financial services include Horizon Investments, Santander Bank US ATM, LibertyX Bitcoin ATM, Jared La Valley Insurance Agency, and Command Wealth Management.
How can I stay updated on PeoplesBank news and career opportunities?
Visit their website at bankatpeoples.com and check their careers page at bankatpeoples.com/careers. You can also follow their social media accounts like Facebook (@bankatpeoples), Twitter (@bankatpeoples), LinkedIn, Instagram (@bankatpeoples), and TikTok for updates.