PeoplesBank Banking Center & VideoBanker ITM

3.2
18 reviews
PeoplesBank - Real. Simple. Banking. Member FDIC | EHL |  NMLS #644060

About

Bank
As the largest community bank in the market, we have a unique ability to help the communities we serve through volunteer efforts and millions of dollars in donations to charitable and civic causes. Our associates devote an average of 10,000 hours to volunteer work each year, and 74 of the bank’s associates have served on the boards of directors and committees of 54 nonprofit organizations in the area. PeoplesBank is a mutual bank and therefore responsible to our depositors, employees, and the community. This organizational structure allows us to focus on the long-term viability of the bank and the best interests of our customers who are served through our convenient banking centers located in Massachusetts and Connecticut.

Details

  • Drive-throughAvailable
  • Wheelchair accessible entranceAvailable

Location

PeoplesBank Banking Center & VideoBanker ITM
201 North Main Street, East Longmeadow, MA
01028, United States

Hours

Reviews

3.2
18 reviews
5 stars
10
4 stars
0
3 stars
0
2 stars
0
1 star
8
  • RS
    Richard Shone
    3 days ago
    5.0
    Very good
  • MM
    Marquez McKreith-Collins
    Dec 30, 2025
    5.0
    Jenny, Maggie, and the other gentleman here at the East Longmeadow branch were extremely helpful in opening my business account. I have had Peoples Bank for 10+ years and have never has an issue until just recently trying to open my business account. I was getting extremely frustrated with the other branches lack of effort and complacency. I came to the East Longmeadow branch and they resolved the issue and were able to open the account. Most importantly they actually cared enough to try and help me, rather than saying “sorry can’t help you” and sending me on my way. I just want say thank you so much to all of you, and I would recommend this branch 10/10.
  • CP
    Christopher Peterson
    Dec 1, 2025
    1.0
    On hold three times with ni answer
  • MY
    Matt Yacubeck
    Oct 22, 2025
    1.0
    Terrible staff at this location, the way i was treated here is making me consider pulling my business account and all my personal accounts from people's bank, what a disgrace
  • IT
    Ian Torres
    Aug 15, 2025
    1.0
    Don’t open an account at this bank. I transferred money to this bank, and I was informed via their mobile banking app that it is on hold, so I call to see what the holdup is… turns out they say they found the amount I transferred was suspicious. I ask to get in touch with a customer service specialist, the specialist tells me I can’t get my money for 6 additional days on top of the 3 days I’ve been waiting. Meanwhile the amount has already cleared from the bank I transferred the money from, so they clearly have the money. Now I’m being told that the money is on hold because the amount that I’m transferring into the account is not greater than the current account’s balance… this doesn’t even make any sense mathematically and logically, considering if they are worried about the check bouncing back the amount that would be deducted from the account would be the equivalent of the amount that went in in the first place. Needless to say, I’m done with this bank, and I don’t recommend anyone else use this bank.

Frequently Asked Questions About PeoplesBank Banking Center & VideoBanker ITM

How do I set up Direct Deposit?

To set-up a direct deposit from your employer, you will need the PeoplesBank routing number (211871772), your PeoplesBank account number, and our address: PeoplesBank, 330 Whitney Avenue, Holyoke, MA 01040.

What is the PeoplesBank Routing Number?

Routing #211871772