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Webster First Federal Credit Union provides banking and lending services at our Charlton, Massachusetts location, conveniently located at 29 Trolley Crossing Road. Open a checking or savings account or apply for a loan today.
Details
- Requires appointmentNot available
- Drive-throughAvailable
- Wheelchair accessible entranceAvailable
Location
Webster First Federal Credit Union – Charlton MA
29 Trolley Crossing Road, Charlton, MA
01507, United States
Hours
Reviews
4.3
26 reviews
5 stars
20
4 stars
2
3 stars0
2 stars0
1 star
4
- JKjeff kendallNov 2, 20251.0First time in almost 30 years, I left angered by my CU .....
- TRThomas RosaOct 6, 20255.0The Trolly Crossing branch is always a pleasure to do my business at. Their professional and friendly staff and Manager are always willing to do their best to help with all of my banking needs. I highly recommend this branch.
- JJJahJul 13, 20251.0Opened an account not too long ago and when i got there the rep was asking a customer to say her account number out loud with multiple people behind her. Seems like something we shouldn't be blurting out around other people.They dont let you add another exteral bank to make transfers for 3 months after opening the account. They have odd fees for random things. They also dont let you deposit checks unless they are the same size as their default settings on the mobile app. One of my checks was slightly wider and it wouldnt work. Tried it on my regular bank and it worked just fine. Staff dont see that professional or know what they are doing.
- RMRaye & MoonJun 3, 20215.0Nice people, and always ready to help... Thanks for pro service.
- CSCam SullivanJan 3, 20205.0They have set me up for 2 car loans now. Alycia is very clear and knowledgeable, helping me avoid any unnecessary expenses. Would definitely recommend going through this bank for a car loan.
Frequently Asked Questions About Webster First Federal Credit Union – Charlton MA
What is Webster First’s routing number?
Webster First’s routing number is 211386597
What is my member number? Is it different from my account number?
Your member number is the number all your related accounts are bundled under. Many Webster First members have a checking, savings, and investment account all associated with the same member number. Your member number is listed on the top of your printed statements or eStatements.
Under your member number, each individual account will have its own account or MICR number. In most cases, each account number contains your member number. Your account number can be obtained from your checks, online banking, or the mobile app.
To find an account number in online banking, click on the desired account, and then click “Account Details:”
To find an account number in our app, tap on the desired account, then tap “Details:”
How do I know if I am eligible for membership?
You are eligible to join Webster First if you live, work, worship, or attend school in Essex, Middlesex, Suffolk, or Worcester County of Massachusetts.
Businesses and other legal entities located in Worcester, Essex, Middlesex, or Suffolk Counties, Massachusetts are also eligible to join.
Additionally, you are eligible if you are a current Webster First employee, are a volunteer in the community, or are the spouse of someone who died while within the field of membership.
Members of the immediate family or household, and organizations of anyone meeting these qualifications are also eligible to join.
What is the difference between a bank and a credit union?
Banks are for-profit financial corporations that conduct business to maximize the price of their stock and profit for their stockholders. Credit unions are not-for-profit financial cooperatives that conduct business for the mutual benefit and general welfare of their member owners.
I need to update my street or email address, how can I do that?
If you use online banking or our app, you can simply update them there. You’ll need to update your address separately within Bill Pay as well. Not an online banking user? Call us at (800) 962-4452 or stop by your local branch.
Where can I learn more about career opportunities with Webster First?
Visit websterfirst.com/careers
How will I know if my local branch is closed due to inclement weather?
If branches are closed, a notice will be placed on websterfirst.com. We will also announce closings on our Facebook and Twitter pages.
I received a letter requesting a current copy of my insurance. Why did I receive this letter and what do I do next?
As part of your loan obligation, you are required to maintain physical damage insurance for the full term of your loan. Please visit MyInsuranceInfo.com to enter and verify your insurance information so that we may update your records.
What do I do if my ATM/Debit Card is lost or stolen?
If your ATM/Debit Card has been lost or stolen during business hours, please call us at (800) 962-4452 for immediate assistance. If your card has been lost or stolen after hours, please call (800) 528-2273 for assistance.
How do I re-order checks?
You can re-order checks at a branch, using the mail order form provided in your current box of checks, or online. When you are ready to re-order your checks online, please make sure to have your check re-order slip ready. To place an order, log in to Harland Clarke’s check reordering website. You may log in using your Order Identification Number and Check Number found on your check re-order form.
How can I place a stop payment on a check?
You can place a stop payment on a check by completing the form in online banking or our mobile app, contacting our call center, visiting a branch, or via telephone banking. Please note that there is a fee assessed for each stop payment order. Refer to our fee schedule for more information.
What documents do I need to bring in when applying for a loan?
When applying for a loan, you will need to provide proof of identity, such as a driver’s license. When finalizing your loan, your loan officer will provide you with a list of any other documents you may need to provide in order to have the loan disbursed.
Do I need to be a member to get a loan?
Yes, you do need to be a member in order to obtain a loan from Webster First, however, you don’t need to be a member in order to apply. We can sign you up for membership when you finalize your loan.
How old of a vehicle will you finance?
Whether or not we finance a vehicle depends upon the value of the vehicle. Since this will be different for each vehicle, we recommend you call us at (800) 962-4452 or visit a branch for a more personalized answer.
Do I need to pick out a car first before I can apply for a loan?
You do not need to have a particular vehicle picked out in order to apply for pre-approval.
Can I make loan payments online?
Yes
Are there penalties if I want to pay extra or pay off my loan early?
There are no pre-payment penalties for any Webster First consumer loans. You can pay extra or pay off your loan early with no penalties.
Can someone else come into a branch and make a payment for me?
Yes, someone else can make a payment on your behalf. They can pay with cash, a check, or as a transfer out of their Webster First account.
What are the regular branch hours for Webster First Federal Credit Union in Charlton, MA?
The branch is open Monday, Tuesday, Thursday, and Friday from 8:30 AM to 4:00 PM, Wednesday and Saturday from 8:30 AM to 12:00 PM, and closed on Sundays.
When is the drive-through service available at this location?
Drive-through hours are Monday to Wednesday from 7:30 AM to 4:00 PM, Thursday from 7:30 AM to 6:00 PM, Friday from 7:30 AM to 5:00 PM, Saturday from 7:30 AM to 12:00 PM, and closed on Sundays.
Is the Charlton branch open on holidays?
The branch is closed on November 11, 2025; November 27, 2025; December 25, 2025; and January 1, 2026. It has reduced hours on November 26, December 24, and December 31, generally opening from 8:30 AM to early afternoon.
What products and services does Webster First Federal Credit Union in Charlton offer?
They offer savings and checking accounts, commercial banking, money markets, certificates, auto loans, personal loans, mortgages, and home equity loans and lines, along with services like 24-hour drive-up ATM, drive-up teller, night depository, official bank checks, money orders, and foreign currency exchange for members.
Is an appointment required to visit the Webster First Federal Credit Union branch in Charlton?
No appointments are required to visit this branch.
How can I update my street or email address with Webster First?
If you use online banking or the mobile app, you can update your address there and separately in Bill Pay. Otherwise, you can call (800) 962-4452 or visit the local branch.
What should I do if I lose my ATM or debit card?
If lost or stolen during business hours, call (800) 962-4452 immediately. After hours, call (800) 528-2273 for assistance.
Are there nearby childcare options when visiting the Charlton branch?
Yes, nearby childcare and preschool services include Kids Unlimited Services Inc and The Children of Tomorrow, which can be convenient for families visiting the branch.
What local transit or landmarks can help me find Webster First Federal Credit Union in Charlton?
The branch is located at 29 Trolley Crossing Road in Charlton, near landmarks such as Cfm Self Storage and broadcasting stations WYQQ-FM and The Q90.1, which can help guide your way.
What medical services are available near the Webster First branch in Charlton?
Nearby medical services include Charlton Chiropractic Center, Saint Vincent Medical Group: Charlton, Dr. Teddi Bachawaty (OB/GYN), and Post Road Veterinary Hospital, useful for customers combining errands in the area.