Webster Bank

3.7
6 reviews

About

BankBusiness Banking ServiceSavings Bank
Since our beginning in 1935, Webster Bank, a community-minded and values-guided bank, has maintained a commitment to starting every relationship by listening to what matters most to our customers and personalizing solutions that are responsive and tailored to their needs.

Location

Webster Bank
100 Franklin Street, Boston, MA
02110, United States

Hours

Reviews

3.7
6 reviews
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  • MC
    Miosotis Cintron
    Nov 14, 2025
    1.0
    Very disappointed after a long drive, this branch don’t have an atm.!!
  • SK
    Satish Kotian
    Jul 5, 2023
    1.0
    Subject: My Unfortunate Customer Service Experience I recently had one of the worst customer service experiences when I called a particular branch to discuss a fee-related issue. The representative I spoke with displayed a shocking level of rudeness and seemed intent on arguing with me instead of providing the assistance I needed. His lack of courtesy and unwillingness to guide me through my inquiries left me deeply dissatisfied.
  • CG
    Colton Grob
    Jan 31, 2022
    5.0
    Five stars for Joe at the Webster Bank, Franklin St. branch for exceptional customer service!
  • ES
    Emma Smith
    May 1, 2019
    5.0
    I can't say enough about Alison Gibbons and all of the mortgage team at Webster. Alison is knowledgeable and cared about our loan as much as we did! The whole team worked hard for us and we couldn't be happier.
  • DR
    Deborah Robinson
    Mar 29, 2018
    5.0
    This bank provides exceptional personal service. John Ferguson and Debra Drapalla examined our mortgage applications in great detail. Alison Gibbons and Roxana Zelayandia in the Mortgage Department, ask precise questions and process forms quickly. Outstanding banking!

Frequently Asked Questions About Webster Bank

What are the operating hours of Webster Bank at 100 Franklin Street, Boston?

Webster Bank is open Monday to Wednesday from 9:00 AM to 4:00 PM, and Thursday to Friday from 9:00 AM to 5:00 PM. The bank is closed on Saturdays and Sundays.

Where is Webster Bank located in Boston?

Webster Bank is located at 100 Franklin Street, Boston, MA 02110, USA.