Currency Exchange International

Reviews

• LS

  Luke Stamatakis

  Dec 16, 2025
  1.0
  Went there a little after 1pm today. No one was there. Tried to call the number and heard the phone ring in the kiosk... but no one was there to pick it up. Guy next to me said he's been there since 11am and it's been empty the whole time despite hours saying they are open on google and at the kiosk. Go to AAA instead!
• KB

  Kerry Baker

  Dec 13, 2025
  5.0
  Easy. Placed order online. Two customers in front of me when I got there. I was in and out in less than 10 minutes
• SM

  Steve Martin

  Dec 11, 2025
  1.0
  CXI in Copley Place, Boston has stated hours from 11-7, but that's not close to accurate. It will close mid-day for prolonged periods, and the "gentleman" who works that booth is S-U-R-L-Y; as has been noted in other reviews. This guy clearly HATES his job, and those with whom he comes in contact. He refuses to greet customers, respond to greetings from customers, and pushes currency through the plexiglass without a word of thanks. I'm not looking to have my hand held, I would just like to conduct the transaction with a modicum of professionalism and politeness, something this person is incapable of.
• BH

  Brian Huang

  Oct 4, 2025
  1.0
  Been waiting for over an hour, does no one man the store anymore??
• AB

  Anna Bernstein

  Sep 22, 2025
  1.0
  I didn’t even exchange money here — I was simply trying to find the German Consulate inside the Copley Mall, which is an absolute maze. This was a critical, time-sensitive moment: the consulate closes very early, and I was there to pick up my passport and research visa for urgent international work travel. There was no one else around to ask, so I approached the counter very politely and said, “I just have a quick question — I’m so sorry to bother you, could you please point me toward the German Consulate?” The man working behind the counter at approximately 2:40 p.m. on September 19 — he was tall, with shoulder-length dreadlocks, and was speaking with a female customer — turned to me with visible anger and hostility. He snapped at me, in a loud, cutting tone: “Do I look like I have time to answer random questions?” The way he said it — his tone, body language, and expression — carried a clear “get lost” message, as if I had done something terribly wrong just by asking. There was also a subtle but unmistakable tinge of misogyny in his response. I am a small woman, and his height and aggression created a very unsettling dynamic — his behavior felt not only dismissive but also intimidating, as though my urgency and presence were beneath his respect. I was stunned. I was visibly stressed and sweating because I was late and couldn’t find the consulate, and it would have taken him two seconds to either say, “I’m sorry, I don’t know,” or simply point me in the right direction. Instead, he chose to publicly belittle and dismiss me, while I was being as polite and respectful as possible. It was obvious that this is someone who deeply despises his job and takes that resentment out on anyone who crosses his path. This kind of behavior is completely unacceptable for anyone representing a business, especially one that handles people’s money. Copley Mall staff are usually helpful, so this was a shocking exception. Management needs to address this immediately — no customer should ever be treated this way. Someone who so openly resents their job should not be in a customer-facing role at all. For context: I am a university professor in Boston and was traveling on a research visa. This was a crucial step before leaving the country for my work. The stakes could not have been higher, and to be treated with open hostility and intimidation at such a moment was deeply distressing and unprofessional.

Frequently Asked Questions About Currency Exchange International