Business Details
About
BankATM
At Citizens Back Bay branch, we are here to help you bank better. So, if you have a question about buying a house, paying for college, saving for retirement, taking on debt in a smart way or any other query about money, don’t keep it to yourself. We have approximately 1,100 Citizens branches in 15 states and around 3,100 ATMs. In addition, our customers stay connected with us online, through our award-winning mobile app and via our customer contact center. Member FDIC. Equal Housing Lender.
Location
Hours
Frequently Asked Questions About Citizens
What are the regular business hours for the Citizens Back Bay branch in Boston?
The Citizens Back Bay branch is open Monday through Friday from 9:00 AM to 4:00 PM. It is closed on Saturdays and Sundays.
Is the Citizens Back Bay branch open on public holidays?
The branch is closed on November 11, November 27, and December 25, 2025. It has reduced hours on December 24, 2025, opening from 9:00 AM to 2:00 PM.
Where is the Citizens Back Bay branch located?
The branch is located at 426 Boylston St, Back Bay, Boston, MA 02116, USA.
What banking services can I expect at the Citizens Back Bay branch?
Citizens Back Bay offers a variety of services including help with buying a house, paying for college, saving for retirement, managing debt, and general banking inquiries. They also offer access to around 3,100 ATMs and online banking through their app and contact center.
How can I schedule an appointment or reservation at the Citizens Back Bay branch?
You can schedule an appointment through the Citizens Pre-Checkup online reservation system at https://www.citizensprecheckup.com/SelfSchedule/BranchSelection.aspx?src=yextbranchgmblocal.
Does the Citizens Back Bay branch have any social media presence?
Yes, they have social media accounts on Facebook at https://www.facebook.com/citizensbank/, Instagram under the handle @citizensbank, and Twitter with the handle @citizensbank.
What nearby banks or financial institutions are close to Citizens Back Bay branch?
Nearby financial institutions include another Citizens Bank ATM and branch, G2 Capital Advisors, Bank of America, Rate mortgage lender, and financial advising firms like Russian Venture Co. and Life Initiative, providing various banking and financial services close to the branch.
Are there any restaurants or cafes near the Citizens Back Bay branch for a meal or coffee?
Yes, near the branch you can find Life Alive Organic Cafe, a vegetarian restaurant and salad bar, as well as Au Bon Pain, a sandwich shop, ideal for grabbing a meal or coffee before or after your visit.
What public amenities or attractions are nearby that I might visit when coming to Citizens Back Bay?
Nearby you can visit the Berkeley Building, a historical landmark featuring a fountain, or enjoy entertainment at The Spot Boston music venue. These places offer cultural and leisure options close to the bank.
Does the Citizens Back Bay branch provide any digital or mobile banking options?
Yes, customers can stay connected using Citizens Bank's award-winning mobile app, and also access banking services online and via their customer contact center.