TD Bank

Reviews

• YG

  Yanzhi Mary Gong

  2 days ago
  1.0
  I had a very disappointing experience at the Bedford branch. The store manager, Natalie, rudely interrupted and stopped an ongoing transaction I was having with the teller. I had already provided my card and ID, and the teller was politely explaining business-related information that I wanted to understand before proceeding with the main purpose of my visit. We were just about to begin the actual transaction when Natalie stepped in and abruptly stopped us, stating that other customers were coming in and that he was the only teller on duty. This was extremely frustrating. I was already being served, had waited my turn, and was clearly an active customer. I felt completely disregarded and treated as if my time and business did not matter. The teller had called me over because there was no line at the time, and it appeared to be an appropriate window to handle my request. This kind of rude and unprofessional behavior should never happen to any TD customer. The way this situation was handled was unacceptable and left me very disappointed with the branch’s service standards
• BG

  Bob G

  Feb 24, 2025
  4.0
  I've been a customer at this bank for several years. They have been friendly and helpful. On several occasions, I've needed help on complex transactions from the branch manger (first Andrew, now Nadia) . They've always been helpful. Nadia followed up on an error made elsewhere in the TD Bank system until the issue was resolved.
• DP

  Dmitriy Peregudov

  Dec 13, 2023
  1.0
  Very poor experience so far: being a VIP business customer since 2002 and personal customer since 1997, with hundreds of thousands on deposit with the bank - the level received from the branch manager: Nadia Haddad was below average. First she wanted to brush me off to their online customer service, but I called her up on the promise of "America's Most Convenient Bank" - she finally got me seated at her table, took information and promised to own the issue of enabling wire transfers on the account. No response, no follow-up for over 1 week. I ended up contacting customer care only to learn nobody contacted them from the branch, so I had to start over. At the end I've learned that I still have to go back to the branch and get their assistance, so I am not looking forward to it after the service received from Nadia Haddad. I am now looking for another bank to take my business to. TD Bank - before putting the tag of Convenience on your doors: make it truly worth customers' time and effort to do business with you, what a shame!
• HR

  Hari Rao

  Jan 4, 2022
  1.0
  We had a safe deposit box at this branch for many years. My wife and I went to this bank to get access to our safe deposit box on 12/15/2021. We were told that we were in arrears for the box rental for 2 years, a total sum of $220.00. When my wife asked the lady at the bank, assistant manager (?), if there are any discounts that we are entitled to because of our accounts with the bank, she thought we were, but needed to start the application process again. She suggested that we talk to the manager, who at that time was fulfilling the job of a teller. He told my wife that she would have to wait her turn till he took care of a new walk-in customer, in spite of the fact that my wife was waiting to talk to him ahead of the new customer. He then walked over and was harsh to us and said that we were not entitled to any customer discounts. He was curt and unprofessional. He, Mr. Andrew West, also said that 1. he has been a manager for a long time at the branch and that he sent out a memo about the price increase for the safe deposit boxes and a notice about our non payment of the rental. 2. I was at the bank sometime in the month of April, 2021, and accessed my safe deposit box. I was not told at that time that that there was a payment due for the box rental. I was able to access my safe deposit box. 3. I do not recall the bank sending a note about rental due. Typically, the bank sends a note about rental fee with an advisory that the rental would be deducted from our account. We did not receive any such reminder. We are Asians, and suspect that the actions of this Manager were, may be, prompted because of our race and how we look. 4. We have several accounts with TD Bank at the Cambridge Street, Burlington, MA branch. The staff at this branch are very professional: they are courteous and helpful all the time. Mr. West should take some lessons on customer relationship from folks at this TD Bank branch. To summarize, we like TD Bank. However, we were treated in an unprofessional manner by the manager at the Bedford, MA bank. We are glad that we do NOT conduct our business at this branch any more.
• DW

  Diane Wells

  May 15, 2020
  5.0
  My experience with this bank and the people in this branch has always been excellent!! They are helpful, knowledgeable and professional!! I am very sad that the branch is closed now because I have a fraud problem and they know me so I wouldn’t have to jump through hoops to get help!! I hope they didn’t loose their jobs. They were all a credit to the bank, especially Andrew!! He was most helpful to me the last time I had a problem and he fixed it very quickly and my money was returned. I hope to see Andrew and the rest of the team at Bedford returned very soon. Thank you!

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