First Horizon Bank - Lafayette, LA - W Congress St

2.8
22 reviews
First Horizon Bank

About

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Welcome to First Horizon Bank - located in Lafayette. Since 1864, we’ve been a bank you can count on. Our financial foundation is so steady you can build a house on it. Mortgage loan included. Our commitment to you has won some pretty big awards. Like Forbes World’s Best Banks. Stop by today and tap into local decision-makers who actually get where you’re coming from. And a go-to banker who is always just a call away.

Details

  • Requires appointmentNot available
  • Onsite servicesAvailable
  • Free parking lotAvailable
  • Free street parkingAvailable

Location

First Horizon Bank - Lafayette, LA - W Congress St
200 West Congress Street, Lafayette, LA
70501, United States

Hours

Reviews

2.8
22 reviews
5 stars
9
4 stars
1
3 stars
0
2 stars
1
1 star
11
  • NA
    Naomi Atkins
    Dec 22, 2025
    5.0
    All of the tellers are amazing. Always helpful and they all have a welcoming spirit and smile
  • DJ
    Dwayne Joubert
    Dec 4, 2025
    5.0
    Great service all the time!!
  • AG
    Amanda Glaude
    Aug 13, 2025
    1.0
    Been having difficulty with my debit card, mind you, this is my 3rd card. I contacted customer service and the guy tells me it's the merchant's device. Almost every store I shop at (especially Walmart), I have issues with the card. I asked why they don't utilize in tap-to-pay, he proceeds to tell that, there's no tap-to-pay with a debit card, when my son utilizes tap-to-pay with his debit card through a different bank. They have left me no choice but to pull all my money out and go to another bank.
  • GO
    Gregg Ontko
    Nov 5, 2020
    1.0
    Worst telephone customer service in the history of banks. Over the last 8 years, my password has suddenly stopped working a dozen times or more and no matter how much information you give them it is never enough. Even on a business account, they want your personal social security number (which if not illegal, it should be), then your EIN, then your account number, then they start quizzing you about transactions, then if you get past that they claim there is a code on the account that you must give them. They simply could not care less about helping you as a customer. The representatives are smug and pretentious, not caring at all if you go away with no assistance. This is so sad because the branches are as good as gold. But the phone line people are simply horrible. Perhaps First Horizon Bank will perform a much-needed house cleaning of those horrible, unhelpful, phone people.
  • DL
    Danye Levi
    Nov 28, 2014
    5.0
    Great customer service!

Frequently Asked Questions About First Horizon Bank - Lafayette, LA - W Congress St

What do I need to open a personal checking account?

$50 minimum opening deposit Social Security number Date of birth Personal identification such as a driver’s license, passport, state or government-issued ID

Can I open a personal checking account online?

Yes. Alternatively, you can visit one of our banking centers to apply in person.