Capital One Bank

2.7
59 reviews

About

BankATMBusiness Banking ServiceSavings and Loan AssociationOnline BankingMoney Transfer ServiceCapital One
Your place for all your banking needs. Get Ambassador help, open a bank account, make cash and coin transactions—and more.

Location

Capital One Bank
3838 W Congress St, Lafayette, LA
70506, United States

Hours

Reviews

2.7
59 reviews
5 stars
19
4 stars
6
3 stars
2
2 stars
0
1 star
32
  • AD
    Anita Dorsey
    Jan 1, 2026
    5.0
    I have never had a problem, they have been so kind and very helpful. If there was a problem they helped I did get upset. But I settled down. Then I was able to understand. If I had transportation I would pick this bank all the time
  • TS
    Tony Sibille
    Aug 28, 2025
    1.0
    Worst customer service I ever experienced still cannot even accomplish a task worst Bank in America
  • HH
    Hello Hi
    Aug 21, 2025
    1.0
    The ATMs never work. How does one of the biggest banks in the world have the crappiest ATM machines? Doesn't make any sense.
  • PD
    Pam Daigle
    Aug 1, 2025
    5.0
    I had to call AAA when car wouldn't start after receiving cash at the drive up window. It was a long hot time before I could move my car. The lady who had helped me brought cups of coldwater; that's truly customer service! Thank God for her kindness.
  • KA
    Karime Aguirre
    Apr 3, 2023
    3.0
    The ATM never works.

Frequently Asked Questions About Capital One Bank

What are the regular banking hours for Capital One Bank at 3838 W Congress St?

Capital One Bank is open Monday through Friday from 9:00 AM to 5:00 PM, and closed on weekends.

Is the drive-through service at Capital One Bank available every day?

The drive-through is available Monday to Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.