Capital One Bank

Reviews

• JR

  Joshua Richards

  Sep 27, 2024
  2.0
  Read my post, and Tell me honestly that they could not help me. Seriously, what a joke! Please note: On my own, I exhausted my efforts in my search, so I seaked professional/ advice on this matter. After waiting 1hr:30mins Phylicia the teller would me this is a self service after waiting my entire lunch break+. To come try to add my wife to this account once and for all, Who is in mexico, this would better validate our marriage (on paper) and give her a card with her name on it to use, The issue here is she didn't want to try to assist at all, rather, that i wasted 30mins waiting in line, 1hr getting out of line to sign in, just to be seen after line went down by the [[same woman]] I was waiting in line to speak to originally, who directed me to go online which I had already done for hours during irregular hours. The kicker here is at the end of this, the fact She was more interested in helping me close my account rather than answer my questions!!! How ironic, examine how much that mentality could hurt a company! And how much more it effects the customers. Ifv you are going to direct me and try to assist the person should know motel than how to count money and basic information. I could not find the answer to whether this was possible to add my wife with her current i.d. and her being in mexico This woman literally treated me as if I was less than her how she was talking to the lady behind me about the situation as I walked out, Regardless, A little guidance would have gone a loooong way but I have to put my personal information out there in front of everyone coming in with no privacy (even though I signed in, and gave up my spot in line, in hopes to a little privacy and one-on-one, to find out once and for all if this is possible. Let's talk about taking accountability [or lack there of], the lady was great up till she cut me off and redirected me, she was quick to act as if "you" are the problem, and that I should know this is a self service bank. I hope she is spoken to. Likely not though becuase her manager was there and Clearly he wasn't willing to walk over and help either, he looked like he delt with enough today, and likely didn't know the answer either based on body language, I get it, but still, when you actually need assistance and a knowledgeable person you likely will not get it as they likely also don't know the answer so you are diverted to do there job for them, which doesn't help other people in my shoes. now, she could have assisted, by calling a higher up before matters got tense from " her perspective" but she made a power/ ego move rather than seeking a solution over diversion, learning the information only helps me, [thier] learning arguably helps the mass of their account holders with a similar issue. How are these people holding these higher wage inside jobs, who cannot be a help, getting paid what they get paid? I didn't check in just to wait till the line went down to be diverted and spoken about it to the next person that walked in at the back end of the conversation (gossip) I litterally gave up my place in line, After waiting nearly 30 mins in line just to be taken after the line was all serviced, I will be closing my capital one credit card and closing all three of my accounts going back to where I was, I understand it is self service for the most part, but there was alot of people getting help in there when they signed in, and i was the only one directed to the teller after the line went down, and they couldn't answer my questions when i waited till everyone was gone! They had nobody in line! She had plenty of oportunity to help me if she wanted, but didn't. Not a fair place of business for people that dont fully understand or need assistance with legal matters involving business with a bank It is sad the robo stuff is more helpful than a person, this place is backwards. Some people honestly just don't want to work. Lmk if you think they could have done better, ot perhaps i could have been more patient?
• MH

  Martin Henderson

  Oct 30, 2020
  5.0
  A very good bank 100%customer services
• BW

  Bruce Webb

  Apr 16, 2016
  4.0
  They are a friendly bank. I do feel sometimes they are preocupied with other things. I have never been much on banks to begin with. But I feel confident with my money there.
• KV

  krissy v

  Dec 9, 2013
  3.0
  Everyone is usually very nice. Ive only had one bad experience. I was making a deposit of 350$ and after i gave the teller the money she swore i only gave her 250$. After telling her I know that's not right, she was very rude about it. I sat in the drive through for about 20 mins while she "counted her drawer." I was right and she deposited my money. It could have been an honest mistake, but i just think everyone making deposits here should be careful.

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