I went at the drive-up at the Capital One branch in Abbeville, Louisiana on Friday afternoon before closing time. When I pressed the call button, the teller responded and told me the bank was closed. According to the time on my iPhone, it was not yet closing time — the discrepancy was no more than two minutes. It was 4:58. I calmly explained that it was still within business hours, but she refused to assist me, insisting that her clock was correct.
I told her that if this was how customers were treated, I would move my money to another bank. Her response was a very cheerful “OK” — not a hint of concern, no effort to retain my business.
What I didn’t tell her, and didn’t think I needed to, is that I’ve been a loyal Capital One customer since the Hibernia days. I didn’t mention the amount of money I have in my accounts. I simply expected basic courtesy and service — especially for arriving before the posted closing time.
It was clear that my business meant nothing to her. Perhaps it doesn’t — but her *dismissive attitude* and refusal to help, over a matter of seconds, was both unprofessional and disrespectful.
On Monday, I will be withdrawing all of my funds from my accounts and moving them to a different institution. I hope that this reaches someone in upper management at capital one who believes that customer service should still exist, even at 4:58 PM
What are the regular branch hours for Capital One Bank in Abbeville, LA?
The branch is open Monday to Friday from 9:00 AM to 4:00 PM and closed on weekends.
When is the drive-through service available at this Capital One Bank location?
Drive-through hours are Monday to Friday from 9:00 AM to 5:00 PM, closed on Saturdays and Sundays.
Where is the Capital One Bank branch in Abbeville located?
The branch is located at 2425 Veterans Memorial Dr, Abbeville, LA 70510, USA.
What banking services are offered at the Capital One Bank branch in Abbeville?
Services include ATM access, branch drive-up, night drop, walk-up ATM, account opening, cash and coin transactions, and Ambassador assistance.
How can I contact Capital One Bank in Abbeville by phone or fax?
You can call the main phone number at +1 337-892-3017 or send a fax to +1 337-892-3002.
Does this Capital One Bank branch have a website or social media page?
Yes, visit their website at http://www.capitalonebank.com or their Facebook page at https://www.facebook.com/141923155845948.
Are there any nearby dining options where I can eat before or after visiting Capital One Bank?
Yes, nearby dining options include Cajun Pantry Food Truck, Subway, El Paso Express Abbeville, Wendy's, and Starbucks.
What nearby stores can I visit for groceries and pharmacy needs when at Capital One Bank?
Nearby stores include Super 1 Foods, Winn-Dixie, Rite Aid, and Walgreens for groceries and pharmacy needs.
Is there a nearby location for money transfer services apart from the Capital One Bank?
Yes, Western Union nearby provides money transfer services, and World Finance offers financial services including installment loans and trusts.
What other professional services are available close to Capital One Bank in Abbeville?
Nearby professional services include S J Langlinais and Associates (land surveying, marketing), Langlinais Broussard & Kohlenberg (accounting), and Chauvin Chiropractic Clinic.