Truist

2.7
12 reviews

About

Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
255 MARY GRUBBS HWY, WALTON, KY
41094, United States

Hours

Reviews

2.7
12 reviews
5 stars
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6
  • KW
    Krista Whitworth
    Nov 7, 2023
    1.0
    TERRIBLE BANK WITH DISGUSTING BUSINESS PRACTICES! They opened an account in my name without my signature. There was no transitions on that account from me, however they would not let me close my account until I paid on that account. It was only monthly fees but since 2016. I spoke with an attorney and was informed it is Truists' responsibility to produce my signature before I start paying. No signature of course so no proof. Yet Truist has this open, past due and collecting more fees. I removed all my monies and moved across the street to Heritage, which has been much better. Managers Jamie Wagner and Corey Bennett are poor excuses for managers, they do not know what they are doing, only push you around so they don't have to do their jobs. The only good thing about Truist are the ladies that have been working there since they were Bank of Kentucky. They also acknowledge Truist is now a joke, and know it will not be too long before that branch closes. It is not just personal banking, it is business as well. PATHETIC!!!
  • TT
    Tara
    Oct 26, 2022
    3.0
    I'm trying to make an appointment online to ask about opening a checking account but it's saying no appointments are available? What are the qualifications at your branch?
  • BF
    Becky Darnell- Honey Locust Farms
    Apr 25, 2020
    1.0
    Looked up on google the hours for Saturday for the Walton BBT branch. It indicated 9am to noon. It was closed. Please update your hours!
  • SM
    Samantha Morrow
    Dec 29, 2018
    1.0
    We drove from Indiana because my husband just loves to bank with you guys. Came to the Walton location because online it states you are open until 1. Get there at 12:02 and the doors were locked. You closed at 12. It would have been nice to know that considering we drove an hour to get here just to cash a check.
  • SH
    Sarah Holman
    Feb 19, 2011
    5.0
    Great service, they bend over backwards to help you. I have banked with them for the last 8 years without any cause for complaint. A great local bank, always very courteous and extremely friendly!

Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.