Truist

2.5
24 reviews

About

Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
602 S 12TH ST, MURRAY, KY
42071, United States

Hours

Reviews

2.5
24 reviews
5 stars
8
4 stars
1
3 stars
0
2 stars
1
1 star
14
  • MH
    Michael Higgins
    6 days ago
    5.0
    Mary Beth has assisted me several times with my financial needs, and every experience has been outstanding. She listens, explains things clearly, and truly cares about helping her customers. She is professional, knowledgeable, and very personable. She is both personable and professional, and I can’t recommend her enough. After BB&T switched to Truist, I was going to close my account—until I met her. She’s the only reason I’m still an account holder. Her wealth of knowledge and commitment to customer service is outstanding. Thank you, Mary Beth!
  • JB
    Jamie Brown
    Aug 14, 2025
    5.0
    I must tip my hat to Madison Hinchey. She went above and beyond to make sure we understood everything. She is very good with elderly people and walking them thru app process. Thank you Madison!!!!!
  • KK
    Kaylee
    Jul 3, 2025
    5.0
    Have no idea why the rating is so low!? Hope this will help boost it! I have nothing but good thing to say about this truist branch they have wonderful employees that are very friendly! I'd like to specifically mention and thank Madison Hinchey who was nothing but wonderful! She was very polite and helpful answered all my questions and fixed everything I needed fixed!! Didn't have to wait to long at all. She was very sweet and I enjoyed our conversations during waiting periods of things either loading or sending etc. Wonderful truist branch. ♡♡♡
  • MT
    Missie Thompson
    Oct 4, 2023
    1.0
    In drive thru for 25 minutes with only 2 other cars..Ridiculous!
  • KA
    Kevin Aldridge
    Apr 4, 2023
    1.0
    Understaffed & slow

Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.