Truist

2.5
24 reviews

About

BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
602 S 12TH ST, MURRAY, KY
42071, United States

Hours

Reviews

2.5
24 reviews
5 stars
8
4 stars
1
3 stars
0
2 stars
1
1 star
14
  • MH
    Michael Higgins
    Nov 18, 2025
    5.0
    Mary Beth has assisted me several times with my financial needs, and every experience has been outstanding. She listens, explains things clearly, and truly cares about helping her customers. She is professional, knowledgeable, and very personable. She is both personable and professional, and I can’t recommend her enough. After BB&T switched to Truist, I was going to close my account—until I met her. She’s the only reason I’m still an account holder. Her wealth of knowledge and commitment to customer service is outstanding. Thank you, Mary Beth!
  • JB
    Jamie Brown
    Aug 14, 2025
    5.0
    I must tip my hat to Madison Hinchey. She went above and beyond to make sure we understood everything. She is very good with elderly people and walking them thru app process. Thank you Madison!!!!!
  • MT
    Missie Thompson
    Oct 4, 2023
    1.0
    In drive thru for 25 minutes with only 2 other cars..Ridiculous!
  • BK
    Brandon Kellett
    May 2, 2023
    4.0
    Friendly atmosphere, smooth transaction, little wait time.
  • LG
    little man games
    Jun 10, 2020
    1.0
    This bank is ridiculous. They have only one location, sat in the drive thru for 45 min. When the lobby is open, they have one teller. They do not care about the individuals they serve. Closed all of my accounts. Don’t waste your time people, there are much better banks than this!

Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.