Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.6
20 reviews
5 stars
13
4 stars0
3 stars0
2 stars0
1 star
7
- CSChris SillimanAug 22, 20255.0“What an amazing bank! The staff truly knows their customers by name and takes the time to be patient with every process. This branch is second to none when it comes to customer service. Everyone is friendly and professional—no bad attitudes, no divas, just genuine people who care. Highly recommend!”
- DDDjzhoodsAug 21, 20251.0I am hold a Truist account and was at this bank to make a transaction and discovered they DO NOT offer a restroom to their clients. What a joke!
- MGMonica GilmoreMar 24, 20255.0By far the best bank I have worked with
- JTJoseph ThompsonJan 16, 20255.0Was able to walk in and do everything I needed on the spot. Great customer service and knowledgeable staff👍
- LGleo gDec 10, 20241.0Of course, I had to give one star. Ridiculous bad customer service. The manager is a Diva. The workers there act as though they are forced to work there. Bad attitude and tones. They talk to people disrespectfully and act like people are dumb, but i've seen multiple times where people ask questions and the banker don't know what they're talking about and have an attitude as though they're getting bothered when that's their job! Please read all the fine print with them. I will say they do not discriminate. They treat everybody like pieces of garbage, black or white, young or old. I've been in there multiple times and I'm so glad that I'm closing my account. The only time they seem to care is when it seems as though they're actual personal friends or neighbors come in...Word of advice. I've seen people be more friendly and helpful people from a mcdonald's and starbucks.Go open a Chime account or a cash app before you go into this.Sorry excuse for a bank. Maybe a nice credit union.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours for Truist at 12917 Shelbyville Rd, Louisville?
The drive-through is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
What services does Truist provide at this location?
Truist offers deposit transactions, retail and international wire transfers, business and personal loans, credit cards, mortgages, investment and insurance services, and more.
How can I open a new account at Truist?
You can open an account online, by visiting a branch during business hours, or by calling 844-4TRUIST. Online applications may require waiting for your debit card, but branches provide a temporary debit card immediately.
How do I activate my Truist debit card?
Activate your debit card online to start using it for digital purchases and in-person payments tied to your checking account.
Is Truist accessible via nearby public transportation or close to other convenient locations?
Truist is near several ATMs, including the Truist ATM and BB&T ATM, aiding convenient access. Additionally, it is close to retail stores like Bassett Home Furnishings and Clubs like Club Champion.
Are there dining options near Truist for before or after my visit?
Yes, nearby restaurants include Applebee's, Waffle House, First Watch - Middletown, Salsarita's Fresh Mexican Grill, and Panera Bread, providing a range of dining choices.
Can I enjoy a coffee or a snack near the Truist branch?
Nearby coffee shops and cafes such as Starbucks, Panera Bread, and Yonutz Donuts and Ice Cream offer great spots for coffee or snacks.
What financial products does Truist specialize in?
Truist specializes in checking and business accounts, mortgages, home equity lines of credit, personal and business loans, credit cards, savings accounts, and financial planning.
What are Truist's business hours for in-branch services?
Truist is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. The branch is closed on Sundays.
What is Truist's commitment to the community?
Truist aims to inspire and build better lives and communities through genuine care to improve client experiences, empower teammates, and uplift neighborhoods.