Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.2
9 reviews
5 stars
5
4 stars0
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1 star
4
- CBCarol “carolintallahassee” BisigDec 9, 20255.0Helpful, professional, polite employees. A good place for banking needs.
- ETEric TaylorApr 18, 20251.0I'm posting this review based on my concerns regarding an unresolved issue with my safety deposit box. Despite my repeated attempts (three phone calls, and one in person visit) to address this matter, it has now been 18 days without a response from ANYONE at Truist. I have tried contacting someone at the branch multiple times, both over the phone and in person, but have not received any follow-up or communication (they told me at the branch today, I would need to wait 40 minutes to talk to a person).
- WWWilliam WilsonOct 30, 20245.0Extremely friendly and helpful. I was very appreciative of their dedication.
- BBbeatrix buetowJul 5, 20241.0Truist should not be trusted! How sad that since Truist has taken over nothing but issues. Extensive turnover, the customer service that was there is no longer. Everyone that had given great service has disappeared. Truist seems to have a policy of bait and switch in their offering of CD and money market that I have never experienced before. Such unbelievable interest rate reduction in a renewal that drops from 4.5% to 0.01 %! Of course revealed AFTER renewal grace period, not before. Same with money market account after the first year. Had never heard of such a drastic drop in the introductory rate! ( Not to mention the existence of an introductory rate in the first place) That's the interest they pay in checking account, expected. But a CD and money market?? Come on, unacceptable! At least the money market was free to move back to checking so it could be transferred out to a real brokerage money account. Sadly same can't be said for the CD. Truist is happy to get you there as well. $20 charge for cancelling the CD after finding out the new interest rate. Thank you so much Truist. I'll put that $20 charge under " stupid for trusting the bank". Totally have lost faith and trust in Truist. Worse, can't get new branch manager to return calls. Online chat apologies and files complaint.. gee thanks.. so appreciate, NOT! I'm switching after 30 years. Just be careful with Truist, they are not to be trusted with your money.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist in Louisville?
The drive-through at Truist is open Monday to Friday from 9:00 AM to 5:00 PM, and it is closed on Saturdays and Sundays.
When is Truist open for in-branch banking services?
Truist is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.
What services does Truist offer at this Louisville branch?
This Truist branch offers services including checking and savings accounts, business loans, mortgages, credit cards, investment and wealth management, insurance, and more.
How can I open a new account with Truist?
You can open a new account online, by phone at 844-4TRUIST (844-487-8487), or by visiting a Truist branch during business hours. Online accounts may require mailing of debit cards and checks unless you visit a branch to get a temporary debit card immediately.
How do I activate my Truist debit card?
Debit cards must be activated online before use, enabling freedom to make digital and in-person payments using your checking account funds.
Are there nearby coffee shops where I can relax before or after visiting Truist?
Yes, Heine Brothers' Coffee is a nearby coffee shop where you can enjoy a drink before or after your banking visit.
What fast food options are close to the Truist branch in Louisville?
KFC and Jimmy John's are nearby fast food restaurants where customers can grab a quick meal during their visit to Truist.
Are there other banks near the Truist location on US Highway 42?
Yes, BB&T and South Central Bank are nearby banks, providing additional banking options within close proximity to Truist.
What health and medical facilities are located near Truist in Louisville?
Nearby health and medical services include Frazier Rehab Institute, East Louisville Dermatology, and Springer and Lee Optical, providing options for various health needs.
How can I book an appointment at this Truist branch?
You can schedule an appointment through Truist's reservation website at https://truistconsumerbank.my.site.com/s/?cid=local-seo-appointment.