Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.5
27 reviews
5 stars
8
4 stars
1
3 stars
1
2 stars
3
1 star
14
- JHJake Hovis6 days ago1.0I cashed a check from this bank. They charged me $8. I have cashed a check before at this and many other banks without a fee.
- TFTony FordOct 31, 20221.0Terrible!!!!!!!!!! I pulled up and sent my deposit slip and money in and I never received any acknowledgment. Then someone else pulls up in another row and they acknowledges him. Then when I call for the teller she tells me someone will be with me shortly. I explain to her that I was there before him and ask for my stuff back. Not sure if it was unprofessionalism or racism but I wasn’t happy at all.
- MCMatt CMar 11, 20221.0Their service is apathetic at best. They really don’t care how many people are waiting or how long you have been waiting. Then when it is your turn they make simple tasks as difficult as possible.
- BBBibliophileNov 29, 20202.0***Edited*** I have been banking with BB&T/ now Truist (1339 Bardstown Rd in the Highlands) going on 16 years. Previously, with other banks, I was used to personnel, not only cashiers but also bank managers of all levels, come & go to other branches with some frequency. This has not been the case with BB&T/Truist. ***Everyone I used to know has left.*** Knowing I can count on working with someone familiar with my finances, and who has been doing so for years, engenders trust. ***I feel intrusive everytime I enter a branch (almost always the only customer, yet made to wait in any case). Not everyone has the privilege of private internet, and should not be billed more than the ones who can afford not only internet but cable to boot! When I asked for a guest login to setup automatic payments, she refused. Basically binding me up on all previous debtors. Maybe time to move my money.***
- SAShelby ArnoldSep 1, 20173.0Very friendly and helpful staff, however the ATM is located on the street without drive-up access. Its also is not an updated ATM so you have to write on envelopes, etc.. instead of just depositing checks.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through service hours at Truist on weekdays?
Truist's drive-through service is open Monday to Thursday from 9:00 AM to 5:00 PM and on Friday from 9:00 AM to 6:00 PM. It is closed on weekends.
When is the Truist branch located at 1339 Bardstown Rd open for in-person services?
The Truist branch is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and closed on Saturdays and Sundays.
How can I open a new account with Truist?
You can open a new account online, by visiting a branch during business hours, or by phone at 844-4TRUIST (844-487-8487) available Monday to Friday 8 AM to 8 PM and Saturday 8 AM to 5 PM. Note that CDs must be opened at a branch.
What types of accounts does Truist offer?
Truist offers checking accounts for day-to-day transactions and savings accounts for saving towards goals or emergencies.
How do I activate my Truist debit card?
You can activate your Truist debit card online to start making digital and in-person payments using your checking account funds.
What financial products and services are available at the Truist Louisville branch?
Products include checking, commercial accounts, credit cards, loans, mortgages, personal savings, small business banking, and wealth management. Services include deposit transactions, loans, credit cards, mortgage loans, investment, insurance, trust services, and foreign currency exchange.
Are there convenient ATMs near the Truist branch on Bardstown Rd?
Yes, the BB&T ATM is located nearby, providing convenient access to cash withdrawals and banking services outside branch hours.
What dining options are available near the Truist branch?
Nearby dining options include Yi Sushi Omakase, ROC Restaurant, Bearno's Pizza, El Camino Mexican Restaurant, The Eagle pub, Avalon, and Bristol Bar & Grille for a variety of cuisines before or after your banking visit.
Can I find beauty and wellness services close to the Truist branch?
Yes, salons like Salon Rex, Kaleidoscope Hair Salon, Ace Esthetics, and American Nails Salon & Spa are nearby for hair, beauty, and spa services.
What nearby services can help with financial advising and investing around Truist?
Financial advisors including Childress & Associates, Edward Jones (Jeff Wright and Brandon Wolf), and Kevin Childress - Ameriprise Financial Services are located near the Truist branch to assist with investing and financial planning.