Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
1.9
19 reviews
5 stars
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1 star
14
- ABAnthony ByrgeDec 24, 20241.0I never understand if two people is on the same account they treat you as if your not on the same account. Just shitty service all the way around especially the little red head inside the bank. My father just had cancer cut off his face. While his card was canceled due to fraud. Son who has power of attorney and on the same account won't help him with new card less he's present.
- MSMayur R. ShahDec 8, 20211.0I've "worked" with the following for my business banking accts: SherryBlack, NikiBook (Nikita), JoePhillps (Joseph), BrittanyBlanton. There, I've named names when simple stuff like linking external banking acct still isn't done 6mos after my biz accts were opened in Jun2021.
- BDBrianna DavidsonNov 19, 20201.0This bank is a joke!! I had surgery and wasn't able too work for almost three weeks and everyday they've charged me a overdraft fee that shouldn't have been there from the start. Currently -$630 in the hole and will be in the hole for months trying to get this paid off because they can't help or do payments or anything at all. Don't waste your time with this bank unless you just want to go into debt
- DDDiana DinkinsAug 17, 20201.0Before the merger of BB&T and Sun Trust, I would have given BB&T (London) an A+; however, my experience today was an epic failure. Trying to get a problem solved was impossible. When finally talked to a manager, rude behavior and unwilling to accept responsibility and make amends for an error. I have been a customer for over 20 years but will be changing my accounts which is difficult and time consuming as I have automatic pay on several accounts. Worst customer service I have ever encountered with a bank or any retail store!
- CWCody WhiteFeb 13, 20201.0My girlfriend got BB&T, it’s the WORST. They told her when she got the account that they could NOT charge for an overdraft fee. Well later on she got charged for an overdraft fee. It was 8 cents, and since she didn’t know it has now totaled up to 140 dollars. They will literally do anything they can to take money from you. They are the dirtiest bank I have ever seen. Never go here unless you want to lose money constantly and have the bank employees lie to you, which im pretty sure is illegal (telling her there can’t be an overdraft fee and then charging her with it). I’m outraged and will constantly bash BB&T every chance I get. NEVER GO HERE!!!! I’d give 0 stars if I could.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist in London, KY?
The drive-through at Truist is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.
How can I open a new account at Truist?
You can open a new account online, by phone, or by visiting a Truist branch during business hours. Note that CDs can only be opened in a branch.
What services does Truist offer?
Truist offers checking and savings accounts, loans, mortgages, credit cards, wealth management, business banking, insurance, and investment services among others.
How do I activate my debit card from Truist?
You can activate your Truist debit card online to start making digital and in-person payments using funds from your checking account.
What are Truist's regular branch hours?
Truist is open Monday to Friday from 9:00 AM to 5:00 PM, and closed on weekends.
Where is Truist located in London, KY?
Truist is located at 840 Whitley St, London, KY 40741 in the Laurel area.
What nearby places can I visit near Truist's London branch?
Nearby you can find Fresh Harvest Produce market for groceries, Baskin-Robbins for ice cream, and Dunkin' for coffee and donuts, making it convenient to run errands before or after your bank visit.
Are there other bank ATMs near Truist London?
Yes, there is a BB&T ATM nearby for additional banking convenience in the area.
What healthcare facilities are near Truist in London?
Nearby healthcare facilities include First Care Urgent Care, CHI Saint Joseph Medical Group - Neurology, and PT Pros Physical Therapy & Sports Centers.
How can nearby businesses like Shell and Verizon enhance my visit to Truist?
Shell gas station allows you to fuel up conveniently, while Verizon and AT&T stores nearby enable you to manage mobile phone needs during your trip to Truist.