Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.2
12 reviews
5 stars
6
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2 stars
2
1 star
4
- JEJoh EdwardsNov 26, 20255.0Everyone has been friendly, polite, and helpful. Abigail was so very kind and explained everything clearly and walked me through alternatives as well while exploring loan options and the factors which impact the application. Highly knowledgeable and capable with excellent customer service! Thank you so much!
- AHallandiff highOct 22, 20255.0Ask For James or Zack. I had an issues. They was always calm and polite. When I wasn’t. They resolved my issue. Great location. Key word. Location
- CRCh. John RoselloNov 22, 20242.0Truist has... definitely been something. I joined when I was a kid with the help of my dad when it was BB&T. And back then, they would be SUPER helpful. But right now, it just seems like your traditional big bank joke. Any time I've really needed their help, they've just turned a blind eye. This was the last straw. To start, I began having hardships back in June/July. I made some transactions to help cut spending in my monthly budget. And because I thought it was an error on my card, due to processing a transaction several times, they locked my card. No big deal, my fault. Called fraud, verified all my information, all my transactions, never once said anything wasn't me. Then they ask me to give them a phone number that they can send a verification code to, and they send me the code, but don't see that we received it. I notify the woman on the phone that the phone number is no longer active, and that she would need to send the code to another phone number. The one I was calling her on. She said "No, I needed you to verify the phone number on the account." That's not what she said. So I advised her to give me access to my money that I worked hard for, or the money gets transferred to another account, and Truist loses out on my business. Of course, the money got transferred away. I go to this location, to try and get my account back, to meet Ginny. She seemed helpful at first, but doesn't seem to show any sort of sympathy towards my situation. I could be wrong, I could have also been furstrated. I've already understood that I may have messed up, but throwing policy in my face doesn't really help. And when you can't verify a phone number, something that can change often, it's a little... strange. But after looking at my account, she mentions that the account had already been closed due to it having no money in it. Shame on me for giving this place another try, huh? To give it one last hoorah, I ask how we can reinstate the account, only for her to tell me I need to make a deposit to open the account back up. Not only that, but it would take until about Monday to get another card. So wait, customer support closed my account without me telling them, and now that I'm here, in person, you can't give me my account back? Amazing. So, this chapter with this bank has come to an end. It's rough, because you'd think that a bank you've been with for about roughly 11 years would be a little more understanding. But when you lose yourself to investments, you tend to care a little less about people.
- DHDina HessAug 12, 20221.0Truist is a huge downgrade from BB&T. Everything is more complicated than it used to be, there are fees that never existed before, and avoid ever needing help after hours, because email customer support is now unavailable, chat support is an automated bot that never lets you get to a real person, and phone support is outsourced to foreign call centers and just tells you to call your branch once it's open. Even the local branch part is a problem, because they also closed my local branch, so now I have to go clear downtown if I want to visit a branch. We'll be moving our accounts to a different bank soon because it's just one headache after another with Truist now.
- TLTony LSep 4, 20211.0Banks should be accessible on Saturday’s
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the regular business hours of Truist in Lexington, KY?
Truist in Lexington, KY is open Monday through Thursday from 9:00 AM to 4:00 PM, and on Friday from 9:00 AM to 5:00 PM. The branch is closed on Saturdays and Sundays.
When is the drive-through service available at Truist?
The drive-through at Truist operates Monday through Thursday from 9:00 AM to 4:00 PM, and Friday from 9:00 AM to 5:00 PM. It is closed on weekends.
What types of accounts does Truist offer for managing my money?
Truist offers checking accounts for daily transactions such as using debit cards and writing checks, and savings accounts for saving money toward goals or emergencies.
How can I open a new account with Truist?
You can open a new account online, by visiting a branch during business hours to receive a temporary debit card immediately, or by phone calling 844-4TRUIST during available hours.
How do I activate my Truist debit card?
You can activate your Truist debit card online to start making digital purchases and in-person payments linked to your checking account.
Does Truist offer assistance with loans and mortgages?
Yes, Truist provides various financial services including personal loans, business loans, mortgages, and home equity lines of credit.
What nearby places can I visit near Truist in Lexington?
Near Truist at 2489 Sir Barton Way, you can visit shopping centers such as Sir Barton Place and Hamburg Place, as well as places like The Church of Jesus Christ of Latter-day Saints, and various dental and health services.
Are there other banks or ATMs near the Truist branch?
Yes, nearby financial institutions include BB&T ATM, WesBanco, United Bank, Community Bank, Central Bank and Trust Company, and HSLC for convenient banking options.
What services can I access near Truist relating to dental care?
Close to Truist, there are pediatric dentists and orthodontic services such as Pediatric Dentistry of Hamburg, Dr. Amy Luley - Tongue & Lip Tie Center, Bluegrass Orthodontics, and White Greer & Maggard Orthodontics.
How can I schedule an appointment with Truist?
You can schedule an appointment with Truist through their online reservation system at https://truistconsumerbank.my.site.com/s/?cid=local-seo-appointment.