BankBusiness Banking ServiceSavings and Loan AssociationOnline BankingATMCentral Bank & Trust Co
Rooted in the community since 1946, Central Bank remains dedicated to serving the people and businesses in the areas we call home. We are here, as always, with local customer service and support, as well as online, mobile and phone banking services available twenty-four hours a day. Our trusted local professionals are here to help you thrive. To learn more about how we can be Central to you, contact a banker, visit us at centralbank.com, or stop by one of our 28 convenient banking centers. Member FDIC.
Is this the least amount of stars I can give it's a Saturday and I've been waiting 30 minutes in line talk about incompetence
MC
Mary Beth Carter
Feb 6, 2021
1.0
I got a letter in October 2020 regarding my daughter's savings account that we opened when she was a baby. She's 23 now. The letter said now that she was 18 which was 5 years ago the account would be charged $5 per month unless it was converted to a regular savings account. She was away at school in October, November and December. We went to the bank today to take care of this and I asked if the bank would refund the now $20 total in fees and the woman said she could refund the current $5 but not the previous $15. I argued that it wasn't my daughters fault that the bank made some new change or that it was 5 years after she turned 18 or that she was out of state. The woman refused because she said I had a choice to close to close the account when the letter arrived. That isn't what my daughter wanted though and she was out of state and couldn't change the account until was back in Kentucky. Based on the woman's arguement the bank should have lost a customer because I should have closed the account in October. I thought the goal of banks was to have and retain customers. This woman was a jackass and should not be in a position that deals with people!
Frequently Asked Questions About Central Bank & Trust Co.
What are the operating hours for Central Bank & Trust Co. at 515 West New Circle Road?
Central Bank & Trust Co. is open Monday through Thursday from 9:00 AM to 4:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
What types of products does Central Bank & Trust Co. offer?
The bank offers checking and savings accounts, mortgages, certificates of deposit, online and mobile banking, credit cards, debit cards, and auto loans.
Does Central Bank & Trust Co. provide online and mobile banking services?
Yes, Central Bank & Trust Co. offers online and mobile banking services available 24 hours a day for your convenience.
Is Central Bank & Trust Co. accessible for customers with disabilities?
Yes, the bank has wheelchair accessible entrances to accommodate customers with disabilities.
Do I need an appointment to visit Central Bank & Trust Co.?
No, appointments are not required to visit Central Bank & Trust Co.
What are the contact numbers for Central Bank & Trust Co.?
You can reach Central Bank & Trust Co. via their local or main phone number at +1 859-253-6104 or their toll-free number at +1 800-637-6884. Their fax number is +1 859-253-6003.
Where can I find more information about Central Bank & Trust Co.?
More information can be found on their website at https://www.centralbank.com/locations/north-park or by visiting their Facebook page at https://www.facebook.com/centralbank.
What nearby dining options are available around Central Bank & Trust Co.?
Nearby dining options include Zaxby's (a chicken and fast food restaurant), Panda Garden Restaurant (Chinese cuisine), Panda Express (fast food Chinese), Arby's (fast food sandwich shop), Dairy Queen Grill and Chill (fast food and ice cream), KFC (fast food chicken), Sir Pizza of Kentucky (pizza and Italian), Taquería El Guerrero (Mexican food truck), and El Malecon Mexican Seafood and Steak Restaurant.
Are there public transportation options near Central Bank & Trust Co. that can help me get there?
Yes, the Greyhound Bus Station is nearby, providing bus service and travel options that can help you reach Central Bank & Trust Co.
What other financial services or institutions are close to Central Bank & Trust Co.?
Nearby financial services include another Central Bank and Trust location, Bank of America ATM, Bank of America Financial Center, and Check Into Cash for payday loans and check cashing.