Stock Yards Bank & Trust

Reviews

• SM

  Stuart Greg Metcalf

  Oct 28, 2023
  1.0
  I know nobody likes a customer that shows up right before close. However, I just wanted to make my house payment which takes like a minute. I have cash. I get here at 11:58 on Saturday because I had stuff going on all morning. They're supposed to be open until noon. Doors are already locked. Meaning they closed more than 2 minutes early. Very unprofessional. Once my house is paid off, I'll never use this bank again.
• JF

  Jessie Fraley

  Jan 31, 2023
  1.0
  I called yesterday to make sure that the bank wouldn’t put a fraud alert on my card while I’m planning/on vacation. The lady was very nice, but discovered that she had closed my card entirely pending “my return” despite very direct communication. When I called back next day to fix, a different, yet more condescending lady answered the phone. I told her my situation and she seemed to disregard my confusion at how I could call to pause fraud alerts on my card to come back and discover that my card had been entirely closed. And I’m everytime I asked for information she would say “I wasn’t even here yesterday” but was oh so quick to act like she knew everything.
• AH

  AmosMatt Highlights

  Jan 13, 2023
  2.0
  I’ve been with stock yards bank & trusts for 2 months and had to get 4 new cards, due to fraud protection and false transactions randomly going through after i assume i paid for fraud protection when i opened my account and i’ve had to get multiple new cards but they were quick on helping and refunding me what i had but i had to wait 9 days for a refund .
• SB

  steve brogan

  Jan 29, 2022
  1.0
  Stock yards bank Eric Adams Relationship Manager The 3rd meeting for paperwork signing for property, due to losing paperwork and payment amount discrepancy. Eric Adams took no personal responsibility for the mess up or anything. He said higher upside had looked at papers and said they were fine. Higher ups thrown under the bus. He didn't understand why tellers left me waiting at the door, since he was running behind, to sign paperwork. Though he never let them know about my arrival and they closed prior to the meeting time. Bank Tellers thrown under the bus. He did say the whole process was a mistake from the beginning, whomever did the paperwork. Paperwork person under the bus. He did say paperwork showed amount to pay on documents at prior meetings to sign. I disagreed, because it wasn't there. And he wasnt at either of those meetings. ME, under the bus. I did get a hundred dollar Molones card for my troubles; though my new payment is a hundred dollars more a month than what Eric said it would be. Also my paperwork was sent to the wrong address, though he was told of the new address and that this sale was contingent on the sale of where he sent my paperwork. My place was sold 6 months prior. Eric had a phone but only chose to use it when he was forced to. Like when the paperwork was lost and he needed it resigned or when his bosses, boss got a call putting pressure on him. Anyhow I think Eric should have a bus drivers job for his ability to throw people under a bus and not the Bank RM. I would have felt more secure and comfortable going to check into cash. UPDATE: Got Consolidated loan to get away from this bank. Was told at time of loan there was no early payoff fee. And there it was! An early payoff fee. Very dishonest.
• MK

  Matthew Knoppie

  May 8, 2020
  5.0
  Always friendly people !!

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