Truist

2.7
29 reviews
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Business Details

1065 BURLINGTON PIKE, FLORENCE, KY
41042, United States
(859) 372-5175
http://www.truist.com/locations
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About

Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
1065 BURLINGTON PIKE, FLORENCE, KY
41042, United States

Hours

Reviews

2.7
29 reviews
5 stars
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1 star
14
  • CC
    CCW13
    Jul 14, 2025
    1.0
    I wish I could leave 0 stars. This is the worst bank I've ever dealt with. All I'm trying to do is get a simple vehicle paid off and their overseas customer service can't tell me if they have lost the check or not, even though it was received and signed for. This bank has no idea what is going on from one department to another. 3 hours on the phone total and still haven't gotten anywhere.
  • CB
    Christopher Boatman
    Sep 25, 2023
    1.0
    I didn't feel like they were trying to help me but just be through with me
  • MP
    Maggie Perez
    Jun 28, 2023
    1.0
    Terrible service. Very rude staff.
  • JS
    Julie Squires
    Nov 30, 2020
    1.0
    If zero stars was an option I would choose it. I got trapped in the drive thru line for 20 minutes. The vehicle in front of me was permitted to make at least 8 different transactions one right after the other. There was three lanes open with two tellers. All lanes were backed up five cars deep. I called the bank to see if they could get some extra help at the window, or if there was a limit to the number of transactions one car could make, but the man that answered the phone was very rude. Apparently they do not care about customer service. Their lobby has not been open for months due to the pandemic, however they seem to have two employees working in the entire building. If your lobby is not open why can’t you have more people working the drive-through. I have other things to do than sit in the drive-through line trapped with cars behind me and unable to get out.
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Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.