Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
1.9
8 reviews
5 stars
1
4 stars
1
3 stars0
2 stars0
1 star
6
- BCBrennan CriderAug 21, 20251.0The woman at the counter had some sort of chip on her shoulder being strait up disrespectful to my wife telling her ive been here for ten years its not happening you gotta leave of thats how truist does buisness no wonder their name is plummeting rn and mam with an attitude like that you dont deserve that 10 year position in customer service you need to be restrained on how to talk to people
- GBGeorge BieryMay 29, 20251.0I’m truly disappointed with the level of customer service I’ve received lately. I recently called the bank with a simple question regarding a transaction on my account. Rather than taking the time to ask for my name or even attempt to look into the issue, the person on the phone immediately dismissed me with, “No, there’s nothing we can see on our end.” The lack of effort and concern was frustrating and disheartening. Trying to give the benefit of the doubt, I assumed it might have just been a bad day. However, when I later visited the drive-thru to deposit funds, the teller greeted me with, “You know you can do this at the ATM,” in a tone that made me feel like a burden rather than a valued customer. This kind of attitude makes it hard to want to continue banking here. It feels like the staff are unhappy in their roles, and unfortunately, that energy is passed on to customers. I hope the bank takes this feedback seriously and invests in improving the customer experience.
- SNsara nicoleDec 22, 20201.0Not helpful and rude. Will not fix an over daft that was their computer error. Been banking there a long time and can’t get anyone to help with anything on the phone will have to go to other branches for now on or switch banks completely.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are Truist's drive-through banking hours in Falmouth, KY?
The drive-through is open Monday through Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. It is closed on Saturdays and Sundays.
What services does Truist in Falmouth offer?
Truist provides checking and commercial accounts, credit cards, loans including mortgages and personal loans, online and mobile banking, personal savings, small business banking, and wealth management services.
What are the regular branch hours for Truist in Falmouth?
The branch is open Monday through Thursday from 9:00 AM to 5:00 PM, on Friday from 9:00 AM to 6:00 PM, and closed on weekends.
How can I open a new account with Truist?
You can open an account online, by phone, or at a branch location. Online applications require a wait for your debit card and checks by mail; visiting a branch lets you get a temporary debit card immediately.
How do I activate my Truist debit card?
You can activate your debit card online, which enables you to make digital purchases and in-person payments using the cash from your checking account.
What nearby ATMs can I use around Truist in Falmouth?
You can use the BB&T ATM located nearby for convenient access to cash and banking services when visiting Truist.
Are there any local dining options near Truist in Falmouth?
Yes, Howard's Place Restaurant offers fast food and American cuisine, and El Paso Mexican Restaurant provides Tex-Mex dining, both within close proximity for a meal before or after your visit to Truist.
What shopping options are available close to Truist in Falmouth?
Nearby shopping includes Family Dollar for groceries and essentials, as well as Sweet Grace & Southern Charm for gifts and women's clothing.
Can I get automotive services near Truist in Falmouth?
Yes, Perkins Auto & Tire offers automotive repairs and tire services nearby, and Hand Jive Car Wash and Detailing is also available for vehicle cleaning needs.
What community services are accessible near Truist in Falmouth?
You can find the Northern Kentucky Community Action Commission and Svdp-falmouth nearby, offering social services and community support programs.