What was a rude encounter yesterday turned into a moment of excellent customer service. I had run into some issues with a member of the team here yesterday, and left my feelings about it, but I believe in grace and second chances, especially when someone like Stephen Jones calls and is apologetic, kind, and as helpful as he can be. He thoughtfully explained the issue with my check and the technology in a way I could understand, as well as be able to grasp that the issue was out of their control, which is just life sometimes! I really appreciated the time he took out of his day to check in with me, and I was once again reminded that one bad encounter does not speak for the entirety of an organization.
KG
Keenan Gough
Nov 23, 2022
5.0
A great atmosphere and place for banking. The tellers are friendly. They learn who you are and are helpful.
TO
Tyler Ohlmann
Oct 16, 2020
1.0
Called to get a land loan and told they do it all the time in Louisville. Told to call back. When I called back they were very rude. I offered to open an account and just wanted to know the products they offered. They told me someone else would call. "John" was the most curt and offensive banker I've ever spoken with. "We're not interested in working with you and try to stay away from your area at all costs." I believe this is modern day redlining and encourage everyone to work with people who are more inclusive.
Frequently Asked Questions About The Cecilian Bank
What are the regular business hours of The Cecilian Bank?
The Cecilian Bank is open Monday through Thursday from 9:00 AM to 4:00 PM, and Friday from 9:00 AM to 6:00 PM. The bank is closed on Saturdays and Sundays.
Is The Cecilian Bank open during holidays?
The Cecilian Bank is closed on certain holidays including November 11, November 27, and December 25, 2025.
Where is The Cecilian Bank located?
The Cecilian Bank is located at 2920 Ring Road, Elizabethtown, KY 42701, United States.
How can I contact The Cecilian Bank by phone?
You can contact The Cecilian Bank by calling +1 270-763-0565.
Does The Cecilian Bank have an online presence or social media accounts?
Yes, The Cecilian Bank has a website at https://www.thececilianbank.com/, a Facebook page, an Instagram handle (@thececilianbank), and a Twitter account (@TheCecilianBank).
What types of services does The Cecilian Bank offer?
The Cecilian Bank is categorized as a bank providing financial services and banking solutions to its customers.
What nearby storage facilities can customers find near The Cecilian Bank?
Near The Cecilian Bank, customers can find Blue Sky Self Storage - Elizabethtown and SecurCare Self Storage, both offering self-storage services.
Are there any recreational spots close to The Cecilian Bank?
Yes, Sky is the Limit Trampoline Park and Sky's the Limit gym are nearby, providing fun and fitness options for families and individuals.
What other financial or insurance services are available near The Cecilian Bank?
Nearby you can find Kentucky Farm Bureau Insurance, Hardin County Farm Bureau, David Eagin - Reisert & Associates, and South Central Bank for various insurance and banking needs.
What amenities or services might be convenient to visit along with The Cecilian Bank?
Visitors to The Cecilian Bank might also consider visiting the Post Office-Elizabethtown for mailing services or Crowne Pointe Theatre for entertainment.