Wells Fargo Bank

Reviews

• AK

  Ava Kin

  Nov 7, 2025
  5.0
  The friendliest and most helpful employees I’ve ever met. Excellent service. Thank you everyone!
• DD

  Dreamcatcher86

  Oct 18, 2025
  2.0
  My visit to this branch was incredibly frustrating. I needed to close an account after being notified that, after five years, I would incur a $15 monthly fee unless I maintained a certain balance or had direct deposit. This account is shared with my elderly mother, and since I live over an hour away, I decided to stop by this location instead of the West branch. Upon arrival, I found only one banker available. I approached the service manager, who was just standing nearby, and asked if I could see the banker to close the account. Instead, I was told to wait in the teller line to check in. After watching ten people go ahead of me with only two tellers working—while the service manager simply stood over one of them—I finally reached the front. When it was my turn, the service manager casually shrugged and said that the banker’s appointment had just arrived and that I would have to wait again. She offered to put me on a waiting list, which could take one to two hours. As a former banker at Wells Fargo, I know it only takes a click of a button to close an account, and I could have been helped before the line even ended. Instead, I was told to call customer service and handle it over the phone. When I called, customer service informed me that I had to return to the branch. The only reason I'm giving this experience two stars is that the teller was genuinely kind and attempted to find a solution. Unfortunately, her efforts were overshadowed by the overall inefficiency and lack of support from the management. I will now have to travel another hour, but this time I will call ahead for an appointment and go to the West location.
• ML

  Mike lopez

  Oct 3, 2025
  1.0
  Don't get loans from these people they don't take debit cards for bills unless you're late absolutely the shitty bank ever made google them before you get loans here
• FY

  Fuc Youu

  Sep 23, 2025
  1.0
  Prisma told us she had to face the bills for her machine to take them. I informed her we’ve never had to do that in the history of banking with them . What a waste of my day.
• LW

  Lorri White-Talcott

  Aug 30, 2025
  1.0
  You need an appointment. You can call and wait on hold for long period, or naviagate website to try and find how to make an appointment. Don't walk in. Customer service in banks not what it used to be. Gives the impression they do all they can to keep public out of office.

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