First Citizens Bank

2.3
12 reviews
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Business Details

7950 College Boulevard, Overland Park, KS
66210, United States
(913) 312-5108
https://locations.firstcitizens.com/ks/overland-park/7950-college-boulevard

About

Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.

Location

First Citizens Bank
7950 College Boulevard, Overland Park, KS
66210, United States

Hours

Reviews

2.3
12 reviews
5 stars
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0
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1 star
8
  • BD
    Brandan Davies
    Sep 19, 2025
    5.0
    Great place. People care and try to help.
  • B0
    Box123 0
    Jun 9, 2025
    1.0
    This is the only branch I’ve had issues with one teller being smug. Most of my grievance is with the over all company. I’ve been pleased with them for years but for the past year they have just dropped in quality. Customer service is awful now no cares to help when calling the support line. Their policies make in impossible most of the time to use your own money. I need to withdraw $500 from an ATM And due to the 500 limit per day, I couldn’t do it because the ATM fee with surpass that. I called to try and have that limit increase our service that I had to go to a local branch went to a local branch the teller with a smoke smile says no, we can’t do that here you need to go to the branch in which you opened up an account with us For me that’s North Carolina. Also, while trying to buy a house while I was out of state, they wouldn’t let the people I wrote a check to cash it so my realtor could finish with closing. I had to call and yell at the teller for several minutes. They almost cost me my home. The inconvenience and disrespect to their customers has been mind blowing this past year and I will be transferring to a new bank.
  • NA
    nazar abbas
    Aug 9, 2021
    1.0
    Thay are wrose people. Thay don’t know Account Belong to us or not .Thay send me different bank.wast my time .fire this kind of cashiers
  • JT
    Jay Timmerman
    Nov 14, 2019
    1.0
    Every step of my account setup has taken way longer than it should. The gentleman I called in advance to make sure I had every document made me come back in person multiple times. He did not know what was required. I then got billed $5 for not setting up electronic statement which I made clear I had setup but never was apparently. This bank works very old school and explains why the fees are so cheap - because they have poor systems and customer service.
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Frequently Asked Questions About First Citizens Bank

What are the regular business hours of First Citizens Bank at 7950 College Boulevard in Overland Park?

The bank is open Monday through Friday from 9:00 AM to 11:45 AM, then reopens from 1:15 PM to 5:00 PM. It is closed on weekends.

Is there drive-through service available at this First Citizens Bank location?

No, the drive-through is closed every day of the week at this location.