KeyBank

Reviews

• OV

  Olivia Viteri

  Jan 3, 2026
  1.0
  I have never dealt with a bank that did not grab a manager and try other options before sending me away. I called in the morning to ask about getting my bank statements for an important matter that I was not able to access online, although it still let me log into my account. I was only able to leave my job for a short amount of time and It was important I submitted those statements the day off. I had a binder of all personal information, a picture of a photo ID because I left the physical copy at my work. (Although they did not state to bring my ID over the phone for bank statements). I had a ton of ways for identification, passwords, government documentation, birth certificate, social security, bank cards, etc. The lady did not even try to look at what I have, ask for a manager, or even attempt to call someone for me to see how I can get them in a short amount of time. I asked okay is there any other way I can get these? She said call the 1-800 customer service number, im sorry, and nothing more. She was Mexican, just like me with glasses. Did not get her name because I was in a rush. I agree with the other customers, this is not the location to go to when choosing keybank. Even if nothing could be done because I understand it's important you have your ID, but the lack of trying to assist more than turning me away within 5 seconds is completely unfriendly, unprofessional, and lazy. The amount of complaints at this location should raise red flags. The Miami St location in south bend is the best one by far! Absolutely should have went to that one.
• CJ

  Charlotta Johnson

  Aug 30, 2025
  5.0
  Always great customer service. Very helpful. Never encountered any rudeness.
• JA

  Jennifer Arevalo

  Aug 16, 2023
  4.0
  Personally, I love this place ! The staff is so friendly, and I get to do my banking with experienced people. My favorite person here is Judy. She used to be a teller when I was younger, but now she works at the second desk near the vault. If you do your banking in person like my family does you'll get to know the staff on a first name basis. Yes, we use the ATM and the drive up teller, but only on rare occasions. I'm taking off once star, though, because twice I've had issues with my personal banking with separate tellers each time after having made my deposits and my receipts being printed. They said money was missing, but on both occasions, I was made to feel as if I robbed them or the issue was on my behalf. Personally, I did not like that. I feel as if once I leave the premises, my banking is done, and especially if a receipt was printed. We have been banking with this brank for over 20 years for our business need and myself for around 10 years on my personal accounts, and it's only been 2022-2023 that these issues arose.
• CV

  c van

  Dec 7, 2021
  1.0
  Very very rude, this bank is horrible, thought about setting up an account, No Way, this was at the western ave branch,
• AD

  Ashley Denaway

  Mar 1, 2019
  1.0
  This bank is ABSOLUTELY slow!! Been with this bank for many years and all other locations are not as bad as this particular one. Wait times are outrageous and tellers are rude. Don’t waste your time going to this location because if you do that is ALL you will do .. WASTE TIME !!

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