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Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day.
KeyBank has been an absolute nightmare to deal with. They cancelled my credit card that earned points I had been using toward my wedding—with zero warning and refused to honor the points. They stopped auto-payments to my line of credit without informing me, which resulted in a ding on my credit report.
I’ve made multiple cash deposits where they counted the money correctly in person but entered it wrong in the system, shorting me funds. Even after showing them my receipts, they wouldn’t fix it at the branch. It took THREE MONTHS and numerous calls to corporate to finally correct the deposit.
Every time you call, they bounce you from department to department, requiring you to re-verify your identity each time. They refuse to return emails or phone calls.
I’ve never had a single problem with Huntington Bank, but every interaction with KeyBank has been a problem.
STAY FAR AWAY from KeyBank!
SS
Shanika Sharo
Jun 23, 2025
5.0
I always have a good experience coming into the bank! Today I met with Asheley and she had me laughing the whole time! She is so upbeat, informative, and helpful. Her smile will brighten your day😊
KD
Kimberly Duff
Jun 17, 2025
1.0
Lady at the front acts like doing her job is an inconvenience and is incredibly rude. 0/10 on that customer service front, bank somewhere else.
What are the regular business hours for KeyBank in Lebanon, IN?
KeyBank in Lebanon, IN is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Does the KeyBank branch at 127 W Main St have a drive-through service?
No, this KeyBank branch does not offer a drive-through service.
Is KeyBank a member of the FDIC?
Yes, KeyBank is a member of the FDIC and an Equal Housing Lender.
What financial products and services does the KeyBank Lebanon branch provide?
The KeyBank branch offers checking and savings accounts, CDs, loans and lines of credit, credit cards, investments, ATMs, online/mobile banking, safe deposit boxes, and investment services.
How can I schedule an appointment at the KeyBank Lebanon location?
You can schedule an appointment online through the TimeTrade reservation system accessible via their website.
What is the main phone number to contact KeyBank in Lebanon, Indiana?
The main phone number is +1 765-482-2900.
Are there any restaurants near KeyBank where I could dine before or after my visit?
Yes, nearby restaurants include 1830 Chophouse, The Bijou (French cuisine), Carmack's Pub, Max's Cubbard (American diner), and Greek's Pizzeria (Italian).
What nearby places can I visit in Lebanon, IN, if I need photography or printing services?
Nearby you can find Z.Eller Photography for event photography and CrossRoads Imprints for screen printing and other printing services.
If I’m visiting KeyBank, what local shops or boutiques can I explore nearby?
Near KeyBank, you can visit Electric Image Boutique, The Gift Shop by Ulen Candle Company, and Combs Gold & Things for jewelry and boutique shopping.
Does KeyBank offer online and mobile banking services that provide 24/7 account access?
Yes, KeyBank provides online and mobile banking services through Key.com and their mobile app, accessible 24 hours a day.