Business Details
About
BankSavings and Loan AssociationFinancial PlanningATMOnline BankingBusiness Banking ServiceKeyBank
Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day.
Details
- Drive-throughAvailable
- Onsite servicesAvailable
Location
Hours
Reviews
3.1
27 reviews
5 stars
13
4 stars
1
3 stars
1
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1 star
11
- JMJim MurrayNov 15, 20215.0My Mother In Law has been going through some hard times since the recent passing of her Husband. Key Bank helped us considerably today. Dori notarized some documents for her and Michael Moran started the process of rolling over her IRA to Key Bank. In times like these, it is so nice to receive the service and courtesy that we received today. These are the type of people we are proud to do business with! Thank you! You have no idea how much I appreciate you!!
- BLBrittney LarocheDec 19, 20195.0Mike that works there went above and beyond for me. Helped me out when I made a mistake on my account. Great bank with friendly staff.
- JJJoeAug 3, 20171.0Imagine my disappointment of being so excited after winning a decent prize from the Hoosier Lottery only to have KeyBank deny me the ability to cash my payout all because I did not have a secondary ID that was acceptable to them. After calling four different branches I got the same terrible customer service from each one, after explaining that I'm not from the area and the closest branch from me is nearly two hours away and it is really frustrating to have to drive two hours back home two get something that they will accept and then another 2 hour drive back to cash the check, that I had my state-issued valid driver's license and AAA card with my name on it also valid. Those are all I had with me but I also had a friend who made the drive with me who is willing to present her identification and acceptable second form mine. Catherine Placed on a lengthy hold I received similar answers from all four that they would not help me but I could call another branch even further from my location and tell my story to them and they may be more willing. After the 4th branch just gave up and drove home. I'm very grateful that I do not have to deal with such terrible customer service from banks in my area I reviews to give them the satisfaction of making me drive all the way back and if I ever happen to win again I will not even waste my time dealing with these rude people.
- EBESHA BMar 24, 20171.0I came last month to open a NEW account and this lady Mary said i needed i.d. i brought that. I Never knew I needed a picture id from my job that i just started since I just moved here Very rude and why is this necessary?
Frequently Asked Questions About KeyBank
What are KeyBank's regular business hours?
KeyBank is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
Does KeyBank offer drive-through services, and what are the hours?
Yes, KeyBank has drive-through services available Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. The drive-through is closed on Sundays.
Is KeyBank open on public holidays?
KeyBank is closed on certain public holidays including November 11, November 27, and December 25, 2025.
What products and services does KeyBank provide?
KeyBank offers checking and savings accounts, CDs, loans and lines of credit, credit cards, and investment services. They also provide ATMs, online/mobile banking, safe deposit boxes, and investment services.
Where is KeyBank located?
This KeyBank branch is located at 7447 US 31, Indianapolis, IN 46227, USA.
How can I schedule an appointment at KeyBank?
You can schedule an appointment online through their reservation system at https://www.timetrade.com/app/keybank/workflows/keybank002/schedule/?locationId=KEYBRCH01010956&fs=1&appointmentTypeGroupId=banking&ch=yext.
What nearby restaurants can customers visit when visiting KeyBank?
Customers can visit several nearby restaurants including IHOP, Pardon My Cheesesteak, Outback Steakhouse, Rosita’s 2 Mexican Restaurant, Clay Oven Indian Restaurant, Mr Patakon, Lotus Garden Of Greenwood, China Bistro Indy, and Hooters.
Are there nearby retail stores for shopping near KeyBank?
Yes, nearby retail options include Catherines (women's clothing), Dollar Tree (discount store), Walmart (retail and photography services), Phantom Fireworks, Sally Beauty, EB Games, and GameStop.
What transportation or service facilities are near KeyBank for customer convenience?
Nearby services include Take 5 Oil Change for automotive needs, minuteKEY for locksmith services, Verizon Wireless mobile phone store, and Western Union money transfer services.
Is KeyBank a member of any financial associations?
Yes, KeyBank is a Member FDIC and an Equal Housing Lender.