KeyBank

2.9
19 reviews
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Business Details

1750 Northwood Plz, Franklin, IN
46131, United States
(317) 736-3166
https://www.key.com/locations/IN/Franklin/BRCH01010917/1750-Northwood-Plz
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About

BankSavings and Loan AssociationFinancial PlanningATMOnline BankingBusiness Banking Service
Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day.

Details

  • Drive-throughAvailable

Location

KeyBank
1750 Northwood Plz, Franklin, IN
46131, United States

Hours

Reviews

2.9
19 reviews
5 stars
7
4 stars
1
3 stars
2
2 stars
1
1 star
8
  • IC
    Isabella Carmichael
    May 14, 2024
    5.0
    Love these ladies at the Franklin branch. Kind, courteous, friendly, used my name, just all around lovely and awesome blanking experience.❤
  • DB
    DeShona Brewster
    May 30, 2019
    3.0
    I'm going to give it half and half. Mainly because the woman who set up my account was really nice and helpful and the woman that helped me was really nice and helpful. Within the past month plus I've fallen on hard times when I opened this account I intended getting direct deposit I ended up needed to use a majority of the money I put in on the daily to feed my self and my family and one of the ladies whom I withdrew money from my account daily loudly spoke my account balance as if I didn't know it was getting low and had a attitude with me and I did t have my card yet so I couldn't just swipe it. I did make me upset but as for the lady Jasmine online who helped today and the woman who opened my account they were professional and nice. So I won't give it a 1. The only other bad thing is you have to pay 5 dollars for a money order even if you bank there and that's wild to he but other than that. I just need to get realiable work. And pray more I guess.
  • DR
    Donald Reuzenaar
    May 30, 2019
    1.0
    I tried to go to the atm to access my money and found out that was not going to happen. I called the customer service number but they provided no help at all. I called the branch on the next business day and was told that it had to do with my atm limit. They raised my daily amount and assured me everything would work fine. I tried to go to the atm a few days later and once again I could not access my account. This time when I called the 800 number they told me my account was locked up for security reasons but I could use my atm only card to make purchases in store. I basically argued with them trying to explain that my atm card would not work at the cash register and that my account has been locked up. No one has any answers to why I cannot simply access my money. I opened the account with a few thousand but had to borrow $20 for gas from a friend. Not what I'm looking for out of a bank.
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Frequently Asked Questions About KeyBank

What are KeyBank Franklin's regular branch hours?

KeyBank Franklin is open Monday through Thursday from 9 AM to 5 PM, Friday from 9 AM to 6 PM, and Saturday from 9 AM to 12 PM. The branch is closed on Sundays.

Does KeyBank Franklin have drive-through banking hours?

Yes, the drive-through is open Monday through Thursday from 9 AM to 5 PM, Friday from 9 AM to 6 PM, and Saturday from 9 AM to 12 PM, aligning with the branch hours.