Old National Bank

Reviews

• ET

  E. R. T.

  Oct 15, 2025
  1.0
  We opened two checking accounts for my wife and I for personal use. Trying to get on-line access was a complete nightmare. Long story short, we ended up on a phone line with a very nice Indian lady after holding for 25 minutes only to be told that we will have to visit a local branch to have on-line access. This was the poorest system I have ever seen for setting up on-line access. I did get help with the on-line access, but then deposited a check from my own Chase bank account trying to transfer funds to Old National. I received a notice by snail mail from ONB saying that my deposit, of my own money, would be held for nine days! I also ordered checks for my new checking account, was charged $30, and received only 50 checks. That’s 60 cents per blank check!!!
• RR

  Ronald

  Sep 10, 2025
  1.0
  Shoutout to Old National Bank for redefining what “customer service” means. Who needs local help when you can ship your financial questions all the way to the Philippines? Genius move, guys. They scooped up my auto loan on June 7th, then apparently went on vacation until August 11th before remembering to send the title memorandum. Meanwhile, my plates expired in July, so I had a perfectly good car sitting in the driveway like an expensive lawn ornament. Couldn’t drive it, but don’t worry—they still wanted their money. Because obviously, paying for something you can’t use is peak customer satisfaction. Now we’ve got a court date at the end of the month. I’ll bring the popcorn, Old National—you bring the excuses. I’m sure it’ll be entertaining watching you explain why six weeks of incompetence is somehow my fault. So if you’re thinking of doing business with Old National Bank, ask yourself: Do you enjoy stress, delays, and paying for nothing? If yes, congratulations—you’ve found your bank. If not, don’t walk… run.
• AC

  Adrian Cole

  Feb 2, 2023
  1.0
  Not this particular stores fault, this whole bank has been horrible. Have had multiple issues over the years but have always been loyal. Charging me twice for insignificant funds when I have the funds than denying the refund for the charge saying I've already had the refunded 3 times this year. First off no. I don't use this bank but to receive my check from work and occasionally fast food. And it's literally month 2 of this year.
• NY

  Nicholas Yasillo

  Aug 8, 2022
  1.0
  The merger of my old bank (First Midwest) with Old National has been a disaster. It's virtually impossible to reach customer service with wait times of hours. Email requests go unanswered and after 10 or 12 days the "ticket" is closed. Waits of more than an hour to reach a "banker" at a branch in person result in a promise to call with an answer to a simple question, which NEVER happens. I've given them a month to get their act together, but nothing has improved. After finally getting through to a CR rep via phone after 3-weeks of trying, she was not able to help at all, and her tone and demeanor were actually RUDE to me. Willing to put up with the insultingly-low interest rates they provide for savings accounts and CDs but NOT the incompetent customer service. Sadly, am closing my several accounts after 30-plus years with First Midwest Bank now that they are part of Old National. Unfortunately, I paid for checks which I'll never use! Worst banking experience ever.
• AK

  Aweshh karkii

  Oct 15, 2020
  1.0
  Do not Bank with them! Especially, not with business account. You will get screwed over with fees ( which doesn't make sense). I had a business checking account there, when I opened an account, I was told that cutoff time for day is 8 or 9 pm. So I was assuming if a check wont hit to the account by that day by 9:00 or 11:59pm pm it wont show up that day ( but following next day). Apparently, I was wrong, this bank expects you to keep an eye on account past cut off time to make sure funds there or else there is OD fee on each item even if item is posted past midnight. So isn't after past midnight is next day?? Still OD fee regardless. Manager's solution was a joke. she gave me some stupid solution (as if I never had a business account before)

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