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Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day.
Took over a month to get my debit card, was told overdraft protection was on my account it’s not, was charged for checks that I was told were complimentary. Then after all that, I was just charged $20 for an overdraft that didn’t exist, they literally said “oh yeah you never had a negative balance so that’s our error. We will give you A COMPLIMENTARY fee reversal AS IF I was not being charged incorrectly.
AS
Amya Satchkova
Sep 8, 2025
5.0
I spoke with someone who wasn’t understanding of my concern at first about a charge off on an old account and they then transferred me to someone who was the director of that range and I explained to him I simply just wanted to know the process of my charge off fee and he understood greatly and I appreciate that because if not, my current account would’ve been closed so he saved my account and stress! He also took the extra mile to make sure I felt as a priority. Thank you Joe! You’re good at what you do
HP
Heather Penwell
Aug 3, 2021
5.0
Every time I go in there, the entire staff is pleasant to work with. The tellers are genuinely friendly and care.
What are the regular business hours for KeyBank in Carmel, IN?
KeyBank in Carmel, IN is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Does KeyBank offer drive-through banking services and what are the hours?
Yes, KeyBank has drive-through banking available Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. The drive-through is closed on Sundays.
Are there any special holiday closures for KeyBank?
KeyBank in Carmel is closed on the following holidays: November 11, November 27, and December 25, 2025.
What types of financial products and services does KeyBank offer at this location?
KeyBank offers checking accounts, savings accounts, certificates of deposit (CDs), loans and lines of credit, credit cards, and investment services.
What additional services can I find at this KeyBank branch?
Services at this branch include ATMs, online/mobile banking, KeyBank Relationship Rewards, safe deposit boxes, and investment services.
How can I schedule an appointment at the KeyBank Carmel location?
You can schedule an appointment online via their reservation URL at https://www.timetrade.com/app/keybank/workflows/keybank002/schedule/?locationId=KEYBRCH01010937&fs=1&appointmentTypeGroupId=banking&ch=yext
Where is KeyBank located in Carmel, Indiana?
KeyBank is located at 501 E Carmel Dr, Carmel, IN 46032, United States.
Are there any ATMs nearby that I can use along with the KeyBank branch?
Yes, nearby you can find a KeyBank ATM and the National Bank, both offering ATM services which can be convenient if you need additional banking access after visiting KeyBank.
What dining options are near KeyBank in Carmel?
Nearby dining options include Fazoli's for Italian cuisine, Hoosier Tropical Sno for ice cream and smoothies, and Taco Bell for fast Mexican food, perfect for grabbing a meal before or after your banking visit.
Are there any cultural or entertainment venues close to KeyBank?
Yes, Painting with a Twist is nearby, offering a unique paint and sip experience, which is great for a creative outing after handling your banking needs.