North Shore Community Bank & Trust Company

Reviews

• MG

  Marlene Gelber

  Nov 17, 2025
  5.0
  I have been a customer at this bank for over 30 years. The name and the people that work there have changed. However, the one thing hasn't changed the customer service is top notch !!!!!! I am a senior citizen and they treat me like a person. Which unfortunately in this day and age doesn't happen very often. Thank You to everyone!!!!
• SM

  Sharon Murphy

  Oct 7, 2025
  5.0
  There is nowhere we would rather bank than North Shore community Bank in Wilmette! The customer service and professionalism is beyond compare. Your tellers are expert and fun to work with! Our banker, Olimpia Savarino is a very knowledgeable, friendly and helpful partner of ours. We trust your team implicitly and thank you for all you do!
• SM

  Spencer Moy

  Oct 2, 2025
  5.0
  Always a great experience here. David and Olimpia have been so helpful over the years.
• LS

  Luke Skarzynski

  Jul 17, 2024
  1.0
  I am pulling all my money out of North Shore Community Bank (NSCB) and recommending to all friends and family to do the same. This is not a community bank. It’s a subsidiary of one of the 50 largest banks in the US and their customer service + policies show it. I’d been a client since the early 90s. When I moved out of the Chicago area, I opened new accounts at a bank in my new state but decided to keep ~$7,000 emergency funds at NSCB. This week I learned that NSCB charged nearly $200 in “dormant” and “account maintenance” fees against these accounts in the last 18 months. I called the NSCB branch to try and get the fees reversed and my money returned to the accounts. The response was “we can’t do that because that [$200] is a lot of money.” Bear in mind: 1. The $7k emergency fund was in low yield checking + savings accounts paying a fraction of a percent in a high yield interest rate environment. Even if NCSB was lending at only a 6-7% spread, they’re making $400-500+ of interest per year on the funds sitting there 2. NSCB parent Wintrust Bank is a nearly $7 BILLION market cap company. Pleading financial difficulties in giving me back the $200 they took out of the accounts is as ridiculous as it is rapacious. Bottom line — don’t be fooled into thinking you are getting community banking with North Shore “Community” Bank. NSCB is anything but. May as well go with a larger bank with higher financial security. Learned my lesson. Hopefully others can benefit from this experience.
• JP

  June Pysto

  Jun 26, 2023
  1.0
  Spam called me. I have no plans of ever doing business with them. I will report since I'm on the Do Not Call List.

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