Business Details
About
Credit Union
Consumers Credit Union, The People In Your Corner, are here to serve you. Regardless of where you live or work, you are eligible to join!
Details
- Drive-throughAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.6
59 reviews
5 stars
33
4 stars
5
3 stars
2
2 stars
4
1 star
15
- KBKristina Barbosa3 days ago5.0Let me start off by saying we have been members of Consumers CU for over 15-20 years, possibly longer. We have had multiple vehicle loans with them over the years all which have been paid off. We were in the market for a new truck for my husband and frankly we will NEVER deal with the finance dept in a dealership ever again. We will ONLY deal with CCU directly. You want to avoid bs, SKIP THE DEALER for financing! This is our 4th vehicle loan with CCU and it was as easy as the others to get it done. We found the vehicle we liked at a dealer, of course had no interest in their financing, so after some time (I'd say maybe 15 minutes) we were able to get a bill of sale out of them (as I knew CCU would need this), they finally gave it to me and we headed to the Volo CCU location. This time I did not do the pre-approval process like I have done in the past, as we kind of went looking on a whim on a Monday. Anyway we went into the CCU in Volo and took about 45 min total (as I mentioned part of this was because I did not do the pre-approval process like I normally do first) either way though the experience was A+ just like always, they took our information and saw we have been a long time customer, thanked us for that, saw the previous history with them for vehicle loans & that they had been paid off....early as well and told us they would be happy to help us with this purchase as well. They did the credit check, offered us water and whatnot and then when the score came back, the representative flipped his screen around so we could see (100% transparency) and asked us "which option would you like?" We made our decision, added the GAP insurance as we always do on a new vehicle. Chatted for a little bit as we waited for underwriting to finish up and about 45 minutes total we had a check printed in full to go back to the dealer with. NO B.S., no pushy sales people or finance people....nothing. Warranty options were presented to us as they legally have to, but there was NO PRESSURE of any kind, and at no point did we feel taken advantage of or lied to. Again, this is not our first go around with CCU for a loan, so the customer service and experience was as pleasant as the previous times, however this was the first time we went in to a location, normally we do it all remote, which is a nice option also to accommodate our work schedules, this time my husband and I went in on our day off. Once we got our check we headed back to the dealer, and into finance to sign the state paperwork (title app etc.) and of course they started with the warranty pitch and pushing, and well I handed over the check from CCU and said no thank you to everything else. Took us all of 15 minutes in finance and another 15-20 minutes to go over the truck with the sales person, it was so NICE to not deal with that extra crap & wasting time at the dealer. Black & white, cut & dry, in & out getting the truck - thanks to CCU. We felt much more comfortable with only CCU having our information, our SSN etc....the dealership didn't know ANYTHING of the financing etc. That's how I like to keep it, my personal finances with my credit union. I highly recommend people to go this route when buying a car, they can not only get you a better rate/term, they can accommodate your personal situation - they take into account your loyalty to them as a customer and it saves you the aggravation of doing all this at the dealership & they are transparent about all of it - not once did they do something or try an sell us something without us SEEING what was going on. There was no back and fourth crap that the dealer pulls. Thank you CCU for yet another great, EASY experience/transaction and helping us get our new 2026 Chevy Silverado 2500 HD!
- CHCathy HowardNov 17, 20255.0Always helpful
- OVOmar Rios VargasOct 18, 20255.0Great and wonderful staff. Extremely helpful.
- HYHek YeaSep 5, 20254.0Great service!!
- LDLynn DahlJul 23, 20255.0After having difficulty with the call center and website, I went to the Volo branch. Rocky was Awesome and fixed all my issues. Highly recommend.
Frequently Asked Questions About Consumers Credit Union
What is Consumers Credit Union and who can join?
Consumers Credit Union is one of the largest credit unions in Illinois, owned and operated by over 178,000 members. Anyone who lives or works in the area is eligible to join.
Where is Consumers Credit Union located?
Consumers Credit Union is located at 195 E Route 120, Volo, IL 60073, United States.
What are the regular business hours of Consumers Credit Union?
Consumers Credit Union is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
Does Consumers Credit Union offer services through an Interactive Teller Machine (ITM)?
Yes, Consumers Credit Union offers ITM services Monday through Friday from 8:00 AM to 6:00 PM, and on Saturday from 8:00 AM to 2:00 PM, allowing live teller interactions for complex transactions.
Is Consumers Credit Union accessible for individuals with disabilities?
Yes, the credit union has wheelchair-accessible entrances and parking, and also features a drive-through for customer convenience.
How can I contact Consumers Credit Union?
You can reach Consumers Credit Union by phone at +1 877-275-2228 or visit their website at https://www.myconsumers.org/.
Can I book appointments online with Consumers Credit Union?
Yes, appointments can be booked online via their scheduling link: https://myconsumers.org/bookings/.
What nearby auto-related services can I find near Consumers Credit Union?
Near Consumers Credit Union, you can find several auto-related businesses such as Bumper To Bumper and Bumper to Bumper Volo for parts and supplies, as well as Volo Auto Exchange and Cash for Junk Cars Volo for automotive repair and services.
Are there fitness centers near Consumers Credit Union for a workout before or after banking?
Yes, nearby fitness options include CFW Fitness, McHenry Cobras Travel Baseball gym, Octane Functional Training and Sport Performance, and Wrecking Ball Fight Facility LLC.
What nearby places of interest can I visit near Consumers Credit Union?
Visitors to Consumers Credit Union can explore nearby attractions such as Living Word Fellowship Lake County (a church), Northern Illinois Funeral Services, and the Volo Sportsplex for sports and recreation activities.