Business Details
About
Bank
We're a community bank whose roots are right here in the heartland with the Drake family. The Drakes, who came to Central Illinois in 1852, have been in banking since 1920. With the third generation of the family taking an active role in the banking business, we continue this tradition. Banking is personal. We build strong customer relationships by getting to know our customers and understanding their needs. The phrase "small enough to know you, big enough to serve you" is what Heartland Bank is all about.
Location
Heartland Bank and Trust Company
2601 North Dirksen Parkway, Springfield, IL
62702, United States
Hours
Reviews
3.4
5 reviews
5 stars
3
4 stars0
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1 star
2
- BSBilly StandageSep 9, 20255.0Recently opened a checking account, Cheryl was such a joy helping me,and explaining options and whatnot, great customer service, highly recommended
- AGAngel GarnerAug 5, 20255.0I contacted this branch about opening a new account. They were very knowledgeable and friendly.
- JAJulie AlexanderApr 15, 20255.0Always helpful and friendly!
- MIMandi IdnamFeb 4, 20251.0Patty needs better customer service training. She displays defensive body language and short speech when a customer explains they don't have any history of communication from her. She is silently dismissive and lacks skills needed for empathetic customer care.
Frequently Asked Questions About Heartland Bank and Trust Company
What are Heartland Bank and Trust Company's regular banking hours?
The bank is open Monday through Thursday from 8:30 AM to 5:00 PM, Friday until 5:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
When is the drive-through service available at Heartland Bank and Trust Company?
Drive-through service is available Monday through Thursday from 8:30 AM to 5:00 PM, Friday until 5:30 PM, and Saturday from 9:00 AM to 12:00 PM. The drive-through is closed on Sundays.
Where is Heartland Bank and Trust Company located?
It is located at 2601 North Dirksen Parkway, Springfield, IL 62702, United States.
What products does Heartland Bank and Trust Company offer?
They offer a range of products including mortgages, checking and savings accounts, credit cards, loans, investment services, real estate, IRAs, money market accounts, certificates of deposit, and merchant services.
What services can customers access at Heartland Bank and Trust Company?
Services include checking and savings accounts, credit cards, online and mobile banking, investment services, consumer and commercial loans, safe deposit boxes, and merchant services.
What is the mission or philosophy of Heartland Bank and Trust Company?
The bank emphasizes personal banking by building strong customer relationships, summarized by their phrase "small enough to know you, big enough to serve you."
What nearby places might customers visit before or after banking at Heartland Bank and Trust Company?
Customers might visit nearby places such as Town & Country Bank, Aaron's retail stores, or Goodwill thrift store for various shopping and service needs.
How can nearby restaurants benefit customers visiting Heartland Bank and Trust Company?
Nearby restaurants like Culver's, Dairy Queen Grill and Chill, and Wendy's offer convenient dining options for customers before or after their banking visit.
Are there any nearby services for cars when visiting Heartland Bank and Trust Company?
Yes, customers can access car services nearby such as Club Car Wash for car washing and detailing, and Green Hyundai Certified for car buying or service.
Does Heartland Bank and Trust Company provide online banking options?
Yes, the bank offers online and mobile banking services for customers' convenience.