Citi

Reviews

• BM

  Bogdan Mihut

  Nov 13, 2025
  1.0
  Today around 4.30 pm i stepped into this branch and to my disappointment i had to wait at the counter for about 5 min while 3 employees ( branch manager included Mr Michael) were yelling at me that someone will be right there :) there were no other customers in the bank at this time , yet they make me wait for 5 long minutes ! It would’ve make sense if they were actually assisting other customers but it wasn’t the case , and when I expressed my frustration with Mr Michael ( as he introduced himself later ) he just just got defensive, mumbled something, trying to explain me how busy the three of them are doing a “transaction “ .. funny .. no worries Mr Michael with AI being introduced it will NOT take three employees to finish a transaction.. guaranteed!!!! Then when I finally got a very nice young lady to help me he came and stood like an overprotective father behind her while she was finishing up my transaction, it’s when I asked if he’s the branch manager .. he confirmed.. “outstanding “ I replied, moment when he actually start being more sarcastic and condescending with me … still thinking that he was right and I should’ve been more patient because of how busy they were:)) Again .. not a soul in the bank ! With this attitude and with what’s happening on the job market I’m confident you won’t have this job for long sir ! Avoid this branch dear customers, since even 30 min before closing time they just can’t catch up with the work load they have. My apologies sir for disrupting whatever important transaction that takes three employees to complete , with all the services banks offer on line how did I dare stepping into a branch .. at this hour ! It won’t happen again .. it’s a promise !
• BY

  bro young

  Jun 27, 2022
  1.0
  This branch need to be shut down !!! The customer service is terrible !! Racism also exist here I seen them treat a African female & male here totally wrong basically put them out their establishment !! Immigrants also come open bank accounts here fraudulently without valid proof of ssn card This place is a joke !!
• GG

  Gabby

  Sep 3, 2020
  5.0
  The branch people are nice and understanding. But citibank's fraud department is deplorable! The department tried to say my personal check was fraud and didn't even attempt to contact my bank to find out if it was. My check wasn't fraud and I wanted to move all my banking to citibank but that isn't happening. When my check was "deemed" fraud, they already started the process of closing my account without any warning and tried to hold my funds already there, wanted me to wait almost a month to get it back. I'm a college student with limited funds and wanted my money back right away so I was told to come to the branch to get. I live in WI and had to make 2 trips to get all my money back. Let this be warning to anyone wanting to open an account with citibank, don't!
• AM

  Aisha Mohyuddin

  Feb 18, 2020
  1.0
  Do not come to this location. Despite having an appointment, no one could help me. I waited over 40 minutes for a basic request. I wouldn't recommend dealing with this branch. Completely incompetent.
• ZS

  Zaheer Syed

  Jan 20, 2017
  5.0
  Excellent customer service, all the staff members are remarkable.

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