I recently went through a complicated refinance of a home my siblings and I inherited from our deceased parents. I was seeking to buy my siblings shares of the home to become the sole owner. Amalia Gonzalez was the loan specialist who helped me, and she was incredible! She was so kind and caring, and a lot of fun to interact with! She walked me through the complicated process and constantly followed up with me. I faced several issues along the way that threatened the great interest rate Amy got for me, but she was always able to work things out, and in the end I got the rate I wanted and a loan with great terms. I give Amy and Consumers my highest recommendation! Thank you Amy! I am grateful for you!
DW
Dixie Waayan
Oct 8, 2025
5.0
I like ccu. I've been with them for 11 years and counting.
AA
Anthony Akpan
Sep 20, 2025
5.0
Georgina at the Round Lake Beach location went above and beyond to help me with questions about my account. She was nice, helpful and took her time to answer the questions I was asking about my account you Amazing Georgina‼️‼️‼️💯
NW
Nathan Waddell
Aug 7, 2025
1.0
Complete scam. Had an auto-loan refinanced here via RefiJet, and their due dates are setup to force late fees and return check fees, even though I pay manually before my due date. I tried calling customer service, and ended up getting dropped the first time I called, and then transferred and lost in limbo being transferred to an account manager. Absolute scam
Edit: They switch your auto pay even with nothing setup, and cost me $30 in their fees and $30 in overdrafts from my bank - you can't just remove a checking account.
LL
LayJay
Jul 19, 2025
1.0
I would Recommend PenFed, similar rates but they’re bigger - I’m sure because their mangers call back!
Frequently Asked Questions About Consumers Credit Union
What are the main services offered by Consumers Credit Union?
Consumers Credit Union offers banking services including checking accounts, loans, and ATMs, serving members regardless of where they live or work.
What are the regular business hours for Consumers Credit Union?
The credit union is open Monday through Thursday from 9 AM to 5 PM, Friday from 9 AM to 6 PM, and Saturday from 9 AM to 1 PM. It is closed on Sundays.
Does Consumers Credit Union have an Interactive Teller Machine (ITM)?
Yes, ITMs are available Monday through Friday from 8 AM to 6 PM, and Saturday from 8 AM to 2 PM, allowing live teller assistance and complex transactions.
Is the Consumers Credit Union branch wheelchair accessible?
Yes, the branch has a wheelchair-accessible entrance and parking to accommodate members with disabilities.
How can I contact Consumers Credit Union?
You can reach Consumers Credit Union by phone at +1 877-275-2228 or visit their website at https://www.myconsumers.org/.
Can I schedule appointments online at Consumers Credit Union?
Yes, appointments can be booked online at https://myconsumers.org/bookings/.
Are there convenient dining options near Consumers Credit Union?
Yes, you can visit Dunkin' for coffee and donuts or Subway for sandwiches nearby before or after your visit.
What nearby services can I access along with Consumers Credit Union?
Nearby services include gas stations like Shell, Murphy USA, and Marathon Gas, and financial services such as LibertyX Bitcoin ATM, TitleMax Title Loans, and Western Union.
Are there any health and medical facilities near Consumers Credit Union?
Yes, Forest Orthodontics and Pediatric Dentistry, John G Mayer M.D., Greenleaf Orthodontics, and Family Medicine Specialists Round Lake Beach are nearby for medical and dental care.
What nearby recreational options are available around Consumers Credit Union?
Silver Oaks Park is a nearby location where you can enjoy outdoor activities before or after your banking visit.