Citi

Reviews

• MA

  Mo A

  Oct 23, 2025
  1.0
  For the love of God noone open a credit card here. When you make a payment to your credit card. A donkey travels across the desert with your payment and it can take a whole month just to reach them.
• CB

  C. Burke

  Sep 3, 2024
  1.0
  I wish I could rate them a 0. We went in so I could be added to my dad's account in case of emergency. My dad lives in Florida so we went in while he was visiting. They stick us with a woman who has never added anyone to an account before, and she screwed up the entire process. After we left I started getting phone calls from other branch employees telling me the woman didn't run my credit or ask for the right information, etc. Fast forward a few months of me never receiving a debit card or update, I learn that they couldn't verify my current address. So I give them an updated ID only to learn that we have to redo the entire process because it took longer than 30 days. The male employee I talked to tried to play it off like it was not a big deal, "just come back the next time you're with your dad (who lives in Florida)". This bank and branch is terrible and the employees are inept.
• SH

  Summer Herbal

  Mar 13, 2024
  5.0
  Brian Morris was very helpful. Much appreciated truly!
• AS

  AC De Los Santos

  Apr 19, 2022
  1.0
  We walked into this Citibank Oak Brook branch to inquire about international bank transfers. Brian Morris NMLS ID: 576528 was called from one of the back rooms by a teller to tend to us. We asked Mr. Morris questions regarding transfers from abroad from one Citibank to a US Citibank, and he said they are different and can’t be done. Ok. Then we asked other questions to which he replied to all of them, "I don't know...I don't know..." Very dismissive, as if we were a burden on his time. He maintained his crossed hands, as if to suggest he was professional and calm yet, could not answer basic questions. We then asked how we could accomplish what we needed done, to which he replied, “You would need a Citigold Account for that,” and that was that. For a Citigold account, a monthly balance of $200,000 is required. We were not offered an opportunity to open this account. There was just silence on Mr. Morris’ end. We then decided to visit a different Citibank branch (Lombard). A teller warmly greeted us upon entering. We expressed to her what we needed done, and she immediately mentioned it was possible with Citibank’s “Global Transfer” service. She introduced us to a personal banker and answered all of our questions, in detail. Needless to say, a friendship was established with this visit to the Lombard branch. We went back to the Oak Brook branch to speak with the branch manager, Lydia Casas, to inform her about our experience with one of her staff. The teller said she was on a conference call and could not meet with us. Our contact number was taken and was told she would get back with us. We’re still waiting.
• DD

  Dominique Davis

  Sep 17, 2021
  2.0
  I like my service but the ATM machines need an update ASAP!!! It’s so difficult to get your card out, when you’re done. Especially if you have on nails! Scared me the first time! Don’t appreciate the added anxiety just from bank errand.😒

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