The guy in there made me feel uncomfortable and kinda made fun of he joked saying “it must be hard” when he had seen my account I have a chase account as well and they are always great but Thank you to the girl that helped me with my situation I think her name was Jocelyn she was great. Other than that its mediocre customer service.
EP
Eric Pelot
Nov 30, 2025
2.0
Definitely gone downhill A LOT since I joined in the late '90s.
They used to care about their members, now they only care about making a profit.
Used to have tellers that were helpful & kind, now they have video tellers that only care about rushing thru your transaction.
ATM at this location likes to eat up your money/not accept it as a deposit.
OT
Oswaldo Trejo
Aug 4, 2025
1.0
Tried to take 1k out so i go inside and the lady virgina told me to go use the ITM and talk to someone there because it was "easier" for her since she didn't want to get up and use the other register that actually had money across from her- im gonna switch banks that was ridiculous keep in mind there was no other customers in lobby- WILD-
TW
Tom Winger
Mar 20, 2021
1.0
This is a good bank if you have no options. The customer service is rude and you must wait along time. If you use online banking to deposit checks they only allow a small limit unlike any of my other banks. In addition the funds are not available for at least 5 days. I have a Steller credit history so not sure why this is. Would only recommend this as a last resort. I keep an account there because I don't want to set up new on line debits so shame on me for being a member
KP
Kathy Papazian
Nov 26, 2019
1.0
I have 4 accounts one of the business. Worst service I have ever had !!!! I am pulling all of it!!!!!!
Frequently Asked Questions About Consumers Credit Union
What is the address of Consumers Credit Union?
Consumers Credit Union is located at 1334 Shermer Rd, Northbrook, IL 60062, US.
What are the regular business hours of Consumers Credit Union?
The Credit Union is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
What are the Interactive Teller Machine (ITM) hours at Consumers Credit Union?
The Interactive Teller Machines are available Monday to Friday from 8:00 AM to 6:00 PM, and Saturday from 8:00 AM to 2:00 PM, allowing live teller assistance for complex transactions.
Is Consumers Credit Union accessible for people with disabilities?
Yes, Consumers Credit Union has wheelchair accessible entrances, parking, and onsite parking available.
How can I schedule an appointment or booking with Consumers Credit Union?
You can book an appointment online at https://myconsumers.org/bookings/.
Who is eligible to join Consumers Credit Union?
Anyone can join Consumers Credit Union regardless of where they live or work.
What contact numbers are available for Consumers Credit Union?
You can reach Consumers Credit Union at +1 877-275-2228, which is also their toll-free number.
What are some nearby real estate services close to Consumers Credit Union?
Nearby real estate services include Coldwell Banker, Nancy Gibson Group, and Michael Cell, which can assist with property buying and selling near the Credit Union.
Are there any nearby dining options near Consumers Credit Union?
Yes, there are several nearby dining options such as Blue Cactus Fajita Bar, Lou Malnati's Pizzeria, Little Louie's, and Baskin-Robbins for diverse cuisine and treats.
What health and medical services are located near Consumers Credit Union?
Athletico Physical Therapy Northbrook Downtown and RISUS Orthodontics offer physical therapy and dental services near Consumers Credit Union.