Twice I went into the location and twice the different people workers did their best not to help or assist. I’m not a member and wanted to be join and do business with them. I’m going to be looking elsewhere, just because of these experiences.
SM
Shelley Muntaner
Oct 7, 2025
5.0
Excellent and knowledgeable customer service
AB
Alma Baltazar
Sep 9, 2025
4.0
Good service
HR
Herman Rodiek
Aug 13, 2025
5.0
Always good service
KK
Kamil
Jul 17, 2025
1.0
For the last two weeks, I’ve been requesting to speak to a supervisor or a manager of a collections department and every single time I get the same stupid message. We need to submit a request because nobody is available and it takes 24 to 48 hours and then that time passes and nothing happens and I call back and then they submit another request and then 24 to 48 hours pass. I called back again. Nothing happens repeat repeat repeat these people are the worst possible bank and the worst customer service ever like I don’t even know how they’re staying in business like this is garbage. They don’t help anyone they give you the same runaround story and yet for 2 1/half weeks I have not received a call back from a supervisor or a director of the department. I want to talk to you.
Frequently Asked Questions About Consumers Credit Union
What is Consumers Credit Union and who can join?
Consumers Credit Union is a financial institution known as 'The People In Your Corner', serving members regardless of where they live or work, and anyone is eligible to join.
Where is Consumers Credit Union located?
It is located at 1210 S Lake St, Mundelein, IL 60060, USA.
What are the regular operating hours of Consumers Credit Union?
The Credit Union is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
What are the Interactive Teller Machine (ITM) hours and features?
The ITM is available Monday through Friday from 8 AM to 6 PM and Saturday from 8 AM to 2 PM. It functions as an ATM but also lets you speak live with a teller and perform transactions like transfers, deposits, and loan payments.
Does Consumers Credit Union offer wheelchair accessible entrance and parking?
Yes, the Credit Union has both a wheelchair accessible entrance and parking available for customers.
How can I schedule an appointment with Consumers Credit Union?
You can schedule appointments online via the reservation URL at https://myconsumers.org/bookings/.
What is the best way to contact Consumers Credit Union by phone?
You can call their main or toll-free phone number at +1 877-275-2228.
What nearby schools are close to Consumers Credit Union for families visiting the area?
Nearby schools include Childrens House, Montessori & Music Daycare Center, and Mundelein Montessori School, which is helpful for families combining banking errands with school visits.
Are there any nearby dining options to visit before or after your appointment at Consumers Credit Union?
Yes, Pizza Hut and Rainbow Restaurant are nearby, offering convenient dining options for customers near the Credit Union location.
What local services and businesses are near Consumers Credit Union that might be useful?
Nearby businesses include RadioShack for electronics, Budget Truck Rental and Taylor Rental Center for rental needs, and H&R Block for tax and financial services.