Citi

Reviews

• CB

  cest Si Bon

  Apr 28, 2025
  5.0
  I want to extend my sincere appreciation for the incredible service I received at this Lombard branch. After being introduced to the branch manage, Jalapa Patel by Raluca, I was blown away by the level of dedication and professionalism they both demonstrated. Jalapa spent nearly two hours working through a complex issue with the fraud department, and she never once lost her composure or showed signs of frustration. She accepted the challenge head-on and remained calm, focused, and supportive throughout the entire process. Her willingness to put in the time and effort to ensure everything was resolved truly went above and beyond my expectations. In a world where customer service can sometimes feel rushed or impersonal, this experience stood out as a reminder of what true commitment to clients looks like. Everyone at this office were outstanding and professional . Although this isn’t my local office due to the quality of customer care I don’t mind the travel to get any of my banking needs completed. Thank you again for your outstanding support!
• HH

  Habeeb Hussain

  Mar 24, 2025
  5.0
  I had credit card problem more than 1 week and I went to branch manager she help me out I'm thankful for her affect even lunch time she was with me and solved my problem ones again thank you for all your help 🙏
• MG

  Mobshah Group

  Oct 5, 2023
  1.0
  Simply Terrible! The Endian manager must go! No courtesy. Have to call at least a couple of times to get her to call back. Then she would show no courtesy to customers.
• TP

  Toral Patel

  Nov 30, 2022
  1.0
  Do not ever do business with citibank. Specifically this branch. I called this bank and have left them several messages regarding my stolen credit card and banking help but have not received a call back. Is this really how you treat your customer service by never returning their phone calls?
• NN

  namit nayak

  Nov 10, 2020
  1.0
  Worst bank ever and worst services they just fooled customers in their lucrative offer & just come up with some rule which will ruin all your saving

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