Business Details
About
Credit Union
Consumers Credit Union (CCU) is a financial institution known for being "the people in your corner." We offer loan and deposit products, such as auto loans, home loans, checking accounts and Visa credit cards. Our headquarters, located at 300 N. Field Drive in Lake Forest, Illinois is for employees-only and doesn't offer transaction services.
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Consumers Credit Union (CCU) Headquarters -- Employees only
300 N Field Drive, Lake Forest, IL
60045, United States
Hours
Reviews
2.6
10 reviews
5 stars
4
4 stars0
3 stars0
2 stars0
1 star
6
- MRMr Roadrunner5 days ago1.0What is the deal with not being able to get ahold of anyone in the loan department. I’ve been on hold for almost 2 hours now!! That is ridiculous!
- JWJeffrey WareOct 21, 20255.0I recently went through a complicated refinance of a home my siblings and I inherited from our deceased parents. I was seeking to buy my siblings shares of the home to become the sole owner. Shenice Swopes was the mortgage processor who helped me on the closing side of the refinance. Oh my goodness, she was incredible! She was so kind, caring and empathetic. I faced several issues along the way that threatened the great interest rate. My parents' mortgage company was a nightmare to deal with and caused a lot of complications that delayed my closing date three times! Shenice kept me calm and hopeful, and was able to get the expiration date of my loan extended each time. She worked tirelessly to work through the issues, including contacting me after hours and on her days off! In the end, I was able to get the loan with a great rate. Shenice was the driving force in all of that. I am so grateful for her. Consumers is truly lucky to have someone like her. I give Shenice and Consumers my highest recommendation! Thank you Shenice!
- ABAaron BunchAug 12, 20255.0What a strange update. They saw my original Google review and that apparently triggered another look at my loan application. They emailed AND called me this morning with word that I was approved..... Now that interest rates are dropping, I am interesting in refinancing a car I bought in 2024. ChatGPT suggested CCU. I met all their criteria, have a 800+ FICO score, plenty of income, $20k in equity on the car, etc. They charged me $5 to become a member at the time of application. I assumed this would be smooth sailing. Nope. They declined my request to refinance a $76,000 outstanding loan (original loan was like $96,000). They declined me because the other two car loans on my credit report were too low (they are leases that are between $20k and $30k). Wait? You declined me because I don't owe enough on my truck? So this cost me $5 AND a hard hit on my credit report. They also mentioned I was declined because I was not a member, then what the heck was the $5 for? Not happy.
- LLLayJayJul 19, 20251.0Terrible customer service. I went with PenFed, they have the similar rates and are significantly larger for a reason! They didn’t put me in a position to even need to request a manager, but I’m sure if they did, I’d get a call back!
- GBG BrinkJul 18, 20251.0Be prepared to ping pong around the organization when you call for a simple answer that can’t be done via self service. Awful!
Frequently Asked Questions About Consumers Credit Union (CCU) Headquarters -- Employees only
What types of financial products does Consumers Credit Union offer?
Consumers Credit Union offers loan and deposit products including auto loans, home loans, checking accounts, and Visa credit cards.
Where is the Consumers Credit Union headquarters located?
The headquarters is located at 300 N Field Drive, Lake Forest, Illinois 60045, US.
Is the Consumers Credit Union headquarters open to the public for transactions?
No, the headquarters at 300 N. Field Drive is for employees only and does not offer transaction services.
What are the regular business hours for Consumers Credit Union headquarters?
The headquarters operates Monday through Friday from 8:00 AM to 5:00 PM and is closed on weekends.
Are there any special holiday hours for Consumers Credit Union?
Yes, on December 24 and December 31, the headquarters is open from 9:00 AM to 1:00 PM.
Is the Consumers Credit Union headquarters accessible for persons with disabilities?
Yes, it has wheelchair accessible entrances, parking, and restrooms.
How can I contact Consumers Credit Union by phone?
You can reach them at +1 877-275-2228.
What nearby dining options are there close to Consumers Credit Union headquarters?
Oaken Bar is a nearby restaurant and lounge you might visit before or after your visit to the headquarters.
Are there any hotels near Consumers Credit Union headquarters for visitors?
Yes, The Forester Hotel and Hilton Garden Inn Lake Forest Mettawa are nearby hotels offering accommodation options.
What recreational spots can I visit near Consumers Credit Union headquarters?
Conway Park at Lake Forest is a nearby park and landmark worth checking out when visiting the area.